Patient Access Representative

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

 

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

 

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You’ll Work

As one of the busiest ERs in Utah, Holy Cross Hospital - West Valley is known for offering a broad spectrum of medical services and specialty clinics to care for the diverse healthcare needs of our growing community. We are on a mission to provide the highest quality health care services with compassion and respect and demonstrate this daily with proactive, focused, caring interactions that comfort, inform and promote healing among patients, families, and co-workers. We believe in doing what's right. We treat our employees fairly, work hard, use resources wisely, and are constantly striving to improve the quality and safety of care we deliver to our patients. We offer a Level III trauma center, STEMI cardiac receiving center, Certified stroke treatment center, and orthopedics specializing in helping athletes recover from sports related injuries.