- Location
- Raleigh, North Carolina, US
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Senior
- Education
- High School
- Source
- BetterTeam
Description
JOB DESCRIPTION:
- Recruit, screen, interview, test, and orient prospective employees and caregivers.
- Onboard and train new caregivers while ensuring all required documentation is completed.
- Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
- Manage caregiver schedules to ensure all shifts are properly staffed and covered.
- Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
- Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
- Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
- Conduct client intake by gathering demographic, medical, treatment, and service information.
- Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
- Communicate with referral sources and coordinate the transition of clients into home health services.
- Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
- Participate in client outreach, cold calling, marketing, and business-development activities.
- Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
- Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
- Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.
QUALIFICATIONS:
- High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
- Knowledge and skills needed to successfully perform the job.
- Good typing skills with the required typing speed.
- Good writing skills, demonstrated through a basic writing test.
- Strong customer service skills.
- Good scheduling and organizational skills.
- Ability to build and maintain positive working relationships.
- Ability to recognize and resolve conflicts effectively.
- Good critical-thinking and problem-solving skills.
*PAY IS NEGOTIABLE.
Skills
ComplianceCustomer Service
