Customer Development Manager

Customer Development Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Business Unit Head

Location:

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location:

Hybrid

What you will do

·       Own the Waitrose P&L, with full accountability for delivering sustainable growth across key categories including Baby, Healthcare, and some of our Skin Heath Portfolio.

·       Deliver agreed business objectives, including; Sales, Trade Investment, NTS, Net Gross Profit, and share targets.

·       Lead forecasting and investment management for your portfolio, providing accurate demand forecasts and financial projections to Supply Chain and Commercial Strategy & Planning teams.

·       Build strong, collaborative relationships with internal stakeholders, acting as the voice of Waitrose within Kenvue and ensuring customer priorities are effectively represented across the business.

·       Develop and maintain exceptional external partnerships with key stakeholders across Buying, Marketing, Category, and Supply teams to identify opportunities and deliver category-leading growth plans.

·       Lead the joint business planning process with Waitrose, creating and executing strategic plans that deliver mutual value, market share growth, and long-term sustainable results.

·       Identify and unlock commercial opportunities through insight-led selling, effective negotiations, and cross-functional collaboration.

·       Monitor business performance, proactively managing risks and opportunities to ensure delivery of customer and company objectives.
 

What We Are Looking For
 

·       Strong commercial acumen, underpinned by excellent numerical, analytical, and financial management skills.

·       Proven experience in FMCG and customer-facing commercial roles, with a strong track record of delivering results.

·       Demonstrated ability to identify growth opportunities and translate insights into actionable plans that drive business performance.

·       Skilled at building credibility and influencing stakeholders at all levels, both internally and externally.

·       Ability to collaborate effectively with cross-functional teams, leveraging expertise across Sales, Marketing, Supply Chain, Finance, and Category teams to create joint value with customers.

·       A strategic thinker who can balance long-term growth ambitions with day-to-day commercial delivery.

·       Comfortable operating in a dynamic environment, adapting to changing business needs and embracing calculated risks to achieve superior outcomes.

·       Strong planning, organisational, and prioritisation skills, with the ability to manage multiple categories and competing priorities effectively.
 

What’s in it for you

 

• Competitive Benefit Package
• Paid Company Holidays, Volunteer Time, option to buy and sell holiday
• Learning & Development Opportunities
• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.