- Location
- IND Noida, India
- Type
- Full-time
- Department
- Engineering
- Closing date
- Today
- Source
- Workday
Description
DET - JD
Johnson Controls offers you exciting careers in the field of Service & Operations.
DET will gain exposure to:
· Implementation of Customer focused Service plan; Acquire new clients and businesses;
· Project Execution / Installation at site; Manage multiple cross-functional projects & deliveries.
· Focus on achieving Customer Satisfaction.
DET will be actively involved in:
· Day to day Service operations planning as per PO/WO from Customers. Attend & Review the Preventive Maintenance jobs, Coordinate with Call
Centre and close Service Calls. Generate LNM & Retrofit business in line with LNM plans, Ensure Safety norms at sites including Vendors, managing Vendors on site activities, prepare reports and diagnose the Root Cause Analysis (RCA) for repeated complaints, update Customer on new technology and acquire new skills to execute Service jobs. Maintain database & understand the customer requirement, ensure collection of payment as per terms & conditions of the order, coordinate with Operations & Services Sales on enquires from Customers
· Order processing and delivery, safety and quality aspects of project planning and execution; offer viable solutions and alternatives
· Managing after sales service and customer care operations; increase the Customer Satisfaction Index
Candidates enrolled under the Diploma Engineer Training (DET) program will undergo a one year training which will include detailed technical and functional orientation and on-the-job involvement.
· Diploma - Mechanical/Electrical/Electronics/Mechatronics/ Technical Skills/ Refrigeration & Air-Conditioning
· Aggregate 60%, No ATKT
Ready to relocate anywhere in India
