Manager, Digital Experience Product Management

Manager, Digital Experience Product Management

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

Responsibilities:

• Build, coach, and develop a high-performing product management team by setting clear priorities, supporting career growth, increasing capability, and creating an inclusive culture of accountability, collaboration, continuous learning, and measurable impact; success measures may include employee engagement, retention, growth-plan completion, succession readiness, promotion readiness, and manager effectiveness feedback.
• Establish measurable goals and operating rhythms that improve team effectiveness, roadmap predictability, stakeholder readiness, quality outcomes, and on-time delivery of strategic product initiatives; success measures may include milestone attainment, committed-versus-delivered roadmap items, sprint or planning predictability, decision-cycle time, and stakeholder satisfaction.
• Lead and drive the end-to-end AI and automated Solutions, product vision, and operational roadmap for one or more product portfolios, with clear ownership of business outcomes, customer experience, and team execution; success measures may include adoption, engagement, self-service usage, knowledge discoverability, content quality, and stakeholder-aligned business outcomes.
• Drive evaluation and improvement of operational metrics, including readiness, ability to define work, predictability, KPI alignment, quality performance, channel readiness, adoption, and delivery commitments; success measures may include delivery predictability, launch readiness, requirements quality, operational defect reduction, and quality-performance trends.
• Foster an AI-first operating model across the team by applying AI and GenAI to improve Self-Serve experience or agent efficiency, decision-making, and day-to-day execution.
• Champion an AI-first product mindset by identifying opportunities to deliver AI based or powered digital support experiences to improve self serve experience, engagement quality, productivity and customer outcomes.
• Develop a vision for innovative digital experiences enabled through AI solutions, with focus on self-service, service support, employee productivity, and scalable knowledge discovery.
• Guide portfolio teams in defining value proposition, customer segmentation, business case, and measurable success criteria to bring innovative and disruptive products or experiences to market.
• Lead the synthesis of product requirements into clear customer and business outcomes by applying intimate customer knowledge, stakeholder insight, and strong articulation of product value and objectives.
• Align product vision to roadmap execution across all phases of the product portfolio lifecycle and business unit lifecycle, including planning, development, launch, management, optimization, and exit.
• Improve ease of access to knowledge by defining and evolving content lifecycle practices, publishing strategy, content governance, taxonomy, search relevance, and knowledge quality standards.
• What you need to bring:

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree preferred.
• 12+ years of experience in Product Management, Digital Experience, Software, AI, or related technology fields.
• Proven track record of defining product strategy and delivering measurable business and customer outcomes.
• Demonstrated experience leading and developing high-performing teams, including managers and senior professionals.
• Experience leveraging AI, GenAI, analytics, and automation to improve customer experiences, operational efficiency, or business performance.
• Strong executive communication, stakeholder management, and cross-functional leadership skills.
• Experience managing complex portfolios, roadmaps, investments, and organizational priorities.
   

Knowledge and Skills:

• Strategic product leadership and portfolio management.
• People leadership, coaching, and organizational development.
• AI, GenAI, and digital transformation expertise.
• Customer-centric product strategy and experience design.
• Business case development, financial analysis, and KPI management.
• Data-driven decision-making and operational excellence.
• Executive communication, influence, and stakeholder management.
• Scalable delivery, change management, and organizational alignment.
• Strong technical acumen with the ability to translate technology capabilities into business value.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Engineering

Job Level:

Manager_2

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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