- Location
- Fort Worth, TX
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
Why this role matters
You're the voice of Blend Supply. Customers judge us by the experience you give them, so this role is about earning trust, solving problems, and becoming the go-to person they want to call. If you love taking care of people, know your products cold, and win through service, you'll do well here.
We're a family-owned company serious about AS9100 aerospace quality—and just as serious about taking care of the people who deliver it. Employees have voted us a Great Place to Work three years running.
We work with the best tools—including AI
We use AI tools like Claude to handle the busywork, so our team can focus on customers and the judgment calls that actually matter. If you're excited to work somewhere that gives you an edge instead of holding you back, you'll fit right in.
What Blend offers
• Great Place to Work — certified three years running, voted by our own employees..
• PTO from day one — 15 days accrued in your first year, plus 10 paid holidays..
• Modern tools, including AI, so your day is spent solving problems, not doing busywork..
• A family-owned culture where your ideas are heard and ownership is genuinely valued..
Requirements
What you'll do
• Be a true team player—back up your teammates and hold the standard you've set with clients.
• Handle customer communication by phone, email, and in person: taking orders, answering questions, and serving as a technical resource.
• Become the product expert customers trust—know the features, benefits, and applications inside and out.
• Resolve complaints about billing, shipping, or service, looping in the right team when something needs deeper investigation.
• Support our AS9100 quality process: logging complaints and non-conformances, and flagging where we can improve..
• Do the right thing, and take on other tasks as needed.
What you're accountable for
• Customer service excellence, for yourself and the team.
• Inside sales.
• Being a team player.
What makes people successful here
• Problem solving — works through issues methodically and finds solutions that hold up.
• Customer service — stays calm under pressure, responds fast, and follows through on commitments.
• Communication — clear, professional, and persuasive, whether written, spoken, or in a tough conversation.
• Teamwork — puts the team's success first while staying open to other views.
Who you'll work with
Blend's customers range from the teams that manufacture and paint military jets to the shops that build custom cabinets—and everything in between. Day to day, you'll be talking with the purchasing, vendor, and accounting representatives who keep those businesses running.
What you'll bring
• A High School Diploma
• Strong reading, writing, and communication skills, including handling sensitive inquiries or complaints.
• Comfort with internet software, Excel, an ERP (Prophet 21), a CRM, Word, Outlook, and PowerPoint.
Ready to own it?
If you're a natural with customers, eager to learn, and excited for a family-owned culture backed by modern tools, we'd like to hear from you. Come be the trusted advisor our aviation and industrial customers count on.
