Experienced Service Specialist

Experienced Service Specialist

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 19,000 people.

Career for a better climate. Every day.   

We are now looking for an Experienced Service Specialist to join our team in Ostrava, Czechia.

Main tasks of the role:

• Manage several sourcing and logistics IT platforms in Source to Receive process area

• Understand related technologies, able to solve and fix operational challenges

• Responsible for the operational support, maintenance, and continuous improvement

• Ensure stable application performance, high-quality user support, and effective collaboration with business stakeholders, service management and development teams

• Primary point of contact for application-related issues, service requests, user administration, testing activities, and system enhancements while supporting sourcing and logistics business processes

• Participate in the future IT platform strategy and roadmap within the process area

What do you need to have to be successful in this position:

• Preferably university degree in technology, computer science, business analytics, sourcing or other similar

• Practical experience in managing IT developments and platforms

• Experience in Source to Pay suite implementations seen as advantage

• Technical skills with MS Office tools including Azure data stack, building and managing integrations

• Coding experience seen as advantage

• Customer focused and interested in solving daily operational challenges, analytical thinking with attention to details

• Proactive and motivated team player who has interest in continuous improvement

• Willingness to learn and adapt to new IT technologies

• Understanding of our business environment and changing needs of services

• Project management skills

• Fluent in spoken and written English with great communication skills

What we offer  

By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.

Role specific opportunities/things that we offer: 

• modern office in Ostrava - we apply hybrid model – 2/3 days per week in the office in Ostrava

• 5 weeks of vacation per year

• permanent work contract

• lunch cards 160 CZK

• commuting allowance

• cafeteria

• pension insurance

• annual bonus

How can you apply for this role?

You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but at the latest by 4th of October 2026.

Please send your CV in English.

Depending on the role, we might invite you to a (video) interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference, and health checks as well as a drug test. 

If you have any questions, please do not hesitate to contact TA partner Lucie Staňková, [email protected] or hiring manager Marjo Koponen, [email protected].