About The Role

The Inventory Operations Manager collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, control all inbound and outbound product movement, support the store sales team, drive our metrics, and achieve our business goals. The Inventory Operations manager leads a team of Inventory Operations Shopkeepers to ensure both the consignor and customer receives the best experience possible, motivates the team to achieve operational efficiency and excellence, and collaborates with cross-functional teams to maximize results. This role requires strategic and logistical thinking, shipping expertise, and operational forecasting.

What You Get To Do Every Day

• Secure daily/monthly/yearly SLA over 97% 

• Pick, pack, and ship customer orders following quality, packing and shipping standards while supporting the team in maintaining shipping KPI’s 

• Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures 

• Securing Inventory Control guardrails to ensure product safety and protect the consignor experience

• Manage inventory movement by ensuring the accurate & timely processing of price changes, transfers & return-to-consignors, receiving and POS transactions

• Support visual team with product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer

• Expertly use all core systems & technologies including but not limited to POS, UPS Worldship, Slack, Mac & Google Suite applications

• Manage the team in leading  product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards

• Support the IO team in maintaining clean and organized selling floors and stockrooms

• Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication

• Exhibit mastery of store operational procedures; ability to teach and assist all team members to perform daily store functions

• Manage all cycle and inventory counts as needed, partnering with Asset Protection for investigative needs to support a swift reconciliation

• Lead clear communication with Warehouse based store ops teams, store logistics and transport, and UPS to support streamlined workflow

• Support the success of the store by performing other functions or tasks as needed or directed

What You Bring To The Role

Minimum Requirements:

• 3+ years of experience working in an operationally intensive retail business in a managerial position

• Comfortability with performing routine employee touch-bases and performance reviews to support training & development 

• Confidence and ability to strategically manage a busy back of house

• Ability to lead team through quick pivots in order to best support the business

• Excellent analytical, critical thinking, problem solving, and troubleshooting skills

• Able to multitask and prioritize competing demands

• Ability to work in a fast-paced environment and build multiple cross functional team relationships

• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

• Passion for luxury fashion, sustainability, and The RealReal's mission

• Ability to anticipate store needs in terms of logistics, supplies, and technology

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $77,878.00-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.