Field Director

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Regional Manager will oversee field operations for clinics within their assigned region, supporting overall regional performance. The role ensures consistent implementation of corporate SOPs, accelerates regional performance, and delivers excellent patient experience with quality outcomes. The Regional Manager is responsible for staffing, coaching, and developing clinic leaders, driving revenue and unit sales, and maintaining high standards of compliance and patient care. This role involves significant travel to clinics within the assigned region and to regional meetings as needed.

Key Responsibilities:

• Lead and develop clinic-level managers to achieve regional targets and maintain operational excellence.
• Ensure adherence to corporate SOPs, policies, brand standards, and regulatory requirements across all clinics in the region.
• Manage staffing plans to ensure appropriate coverage, training, and succession planning at the clinic level.
• Drive regional revenue growth and increased hearing aid units through coaching, performance management, and sales enablement initiatives.
• Oversee patient experience initiatives to ensure high satisfaction, strong clinical outcomes, and timely follow-up.
• Collaborate with regional leadership and headquarters to implement new programs, tools, and process improvements.
• Monitor regional performance metrics, develop action plans, and report results to the Regional Director.
• Foster a culture of continuous improvement, compliance, and patient-centric care.
• Manage clinic budgets, forecasts, and resource allocation; optimize store-level operations and merchandising.
• Address escalated issues at the clinic level, including staffing, scheduling, and patient care concerns.
• Ensure consistent adoption of technology and tools provided by corporate (e.g., scheduling, CRM, POS).

Requirements:

• Bachelor’s degree in related field or an additional 4 years of directly related, progressive experience.
• Licensed hearing provider requirement
• 5+ years of industry experience in hearing care, retail healthcare, or related fields.
• 3+ years prior management or multi-site leadership experience required; proven ability to develop and coach clinic managers.
• Experience at the clinic level preferred.
• Demonstrated ability to manage and support multiple clinics within a region.
• Strong understanding of SOPs, compliance, and operational excellence.
• Track record of driving revenue growth and improving patient outcomes.
• Positive attitude, resilience, and a collaborative leadership style.
• Excellent communication, team-building, and problem-solving skills.
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action.
• Ability and willingness to travel extensively to support clinics and attend regional meetings.

Preferred Qualifications:

• Experience in hearing care or medical device retail.
• Familiarity with corporate governance, reporting, and cross-functional collaboration with headquarters.
• Demonstrated success in improving patient experience and clinical outcomes at the clinic level.

NationsBenefits is an Equal Opportunity Employer.