Operations Enablement Lead Trainer

As a Technical Training Senior Analyst, Proclaim you will support your training class to raise performance levels in a dynamic and changing environment. You will educate and motivate our claim advocates through training and development and will be responsible for delivering learning that makes our employees more effective and customer centric. You would act as a change agent and are a critical resource for driving performance.Operations Enablement Lead Trainer

Education :

• High School Diploma or GED required

Mandatory Skills:

• 3+ yrs progressive experience in a service, education, or customer focused industry preferred

• 1+ year extensive claims processing experience in Proclaim required

• Classroom and/or virtual facilitation experience preferred

• Previous curriculum design or curriculum SME support is a plus

Roles & responsibilities :

• Teach and develop team members to put the customer at the center of everything we do, and efficiently perform the technical aspects of the claim advocate position

• Lead or support facilitation of topics, courses, or full programs that focus on the skills required to achieve or exceed the required claim processing standards consistently

• Effectively manage classrooms to expedite quality learning, virtually or onsite

• Translate lessons into actionable steps

• Track performance against goals on a regular basis using key metrics; analyze and immediately act on any material gaps in subject matter

• Provide side-by-side support, using training or coaching to reinforce and develop the classroom learnings

• Manage/prioritize workflows to ensure control and compliance requirements

• Continually look for ways of streamlining processes and procedures, eliminating rework and reducing productivity variations whenever possible

• Partner with coaches, business SME, claim supervisor, and training supervisor to identify training needs

• Partner with the Instructional Design Team by assisting in the development, review, or improvement of curriculum and instructional materials

• Manage the training logistics required for virtual and classroom training (pre and post-training)

• Assist in writing curriculum in a way that is effective for multiple learning styles

• Demonstrate proper camera usage during all virtual trainings

• Potential travel to internal and GSP sites to provide facilitation support based on business need

Quezon City, Bridgetowne GBF Center 1Philippines