Services Project Manager II - North America (French & English, 15:00–23:00)

Lead internal and customer facing calls, team introductions, and define project cadence. Develop and execute customer communication plans. Determine, document and evaluate customer success criteria. Ensure adherence to UKG implementation methodology and processes. Implement project management infrastructure, including project plans, issues lists, communication plans, and project schedules. Prepare assigned project resources with necessary project-related information, ensuring clear understanding of requirements, roles, responsibilities, and success criteria. Lead your project portfolio by accurately forecasting project timelines, managing resource allocations and assuring compliance Manage project scope to ensure successful delivery while maximizing customer value and revenue generation. Manage project plans, issues lists, and documentation to maintain client expectations and project milestone success. Collaborate with team members to resolve project and process issues in a timely manner. Communicate and publish project status updates to the project team, customer team, and executives. Drive assigned projects to successful completion within established timelines, ensuring high customer satisfaction scores. Contribute to the development of new processes and tools to enhance project management delivery. 3+ years of project management experience preferably in a SAAAS environment, HRMS, Payroll, and Time & Labor Management Strong organizational and time management skills to manage multiple tasks and projects under tight deadlines. Excellent communication, customer service, and consulting skills. Strong leadership skills with the ability to collaborate within a project team and with customers. Ability to manage ambiguity and adapt to evolving requirements, processes, tools, and resources. Experience managing customer-facing enterprise software implementation projects. Broad knowledge of HRMS, Payroll, and Time & Labor Management is a plus. Ability to work independently and collaboratively within a distributed international team. Ability to work 3:00 p.m. to 11:00 p.m. Bulgaria time to support North American eastern standard time business hours. Fluency in English and French