Director of Group Sales

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience.   At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes.   We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.   If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

The Director of Group Sales is responsible for leading group sales strategy and driving group room revenue for Naples Grande Beach Resort. This role focuses on developing group business opportunities, strengthening client relationships, improving lead conversion, and ensuring that group sales efforts align with the resort’s overall commercial strategy.

Reporting to the Vice President of Resort Sales and Marketing, the Director of Group Sales will partner closely with Revenue Management, Marketing, Catering, Operations, and Executive Leadership to maximize group market share, support profitable business placement, and deliver strong financial results.

Essential Duties and Responsibilities

Group Sales Leadership and Team Development

· Lead, coach, mentor, and motivate group sales team members to achieve individual and collective performance goals.

· Provide direct oversight for assigned group sales managers and sales administrative support.

· Establish clear group production expectations, performance standards, and accountability measures.

· Conduct regular one-on-one meetings, pipeline reviews, group sales strategy sessions, and team meetings.

· Support recruiting, onboarding, training, and professional development for group sales team members.

· Create a collaborative, positive, and results-driven group sales culture.

Group Sales Strategy and Market Management

· Collaborate with the VP Sales & Marketing to develop and execute annual, quarterly, and monthly group sales strategies that support resort revenue objectives.

· Identify group market trends, competitive positioning opportunities, and new business development targets.

· Align group sales deployment, account coverage, and market priorities with the resort’s overall commercial plan.

· Evaluate group lead volume, conversion trends, pace, and production by seller and market segment.

· Recommend strategies to improve group productivity, lead response, proposal quality, and account penetration.

Revenue Generation and Account Development

· Drive group room revenue production across assigned corporate, association, incentive, government, social, and other group market segments.

· Maintain active involvement with key group accounts, high-value opportunities, site inspections, client presentations, and contract negotiations.

· Develop strategic account plans and support sellers in closing group business that aligns with resort profitability goals.

· Monitor group sales pipeline activity and ensure appropriate follow-up, documentation, and next steps.

· Represent the resort at group client events, industry functions, trade shows, and market visits as appropriate.

Sales Operations and Reporting

· Collaborate with the VP Sales & Marketing to oversee accurate group forecasting, reporting, CRM usage, lead management, and sales activity tracking.

· Review group production reports, pace reports, and pipeline data to identify risks and opportunities.

· Ensure group proposals, contracts, turnovers, and client communications meet resort standards for accuracy and professionalism.

· Partner with administrative support to improve group sales process efficiency, follow-up discipline, and documentation quality.

· Support budget planning, business reviews, and leadership updates related to group sales performance as requested.

What are we looking for?

Education and Experience

· Bachelor degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

· Minimum of 5 to 7 years of progressive hotel or resort group sales experience preferred.

· Prior leadership or supervisory experience within a group sales environment preferred.

· Experience in a luxury resort, full-service hotel, convention hotel, or high-volume group sales environment strongly preferred.

· Demonstrated success developing group accounts, converting leads, and achieving measurable group revenue results.

Knowledge, Skills, and Abilities

· Strong knowledge of resort and hotel group sales disciplines, including corporate, association, incentive, government, and social group business.

· Excellent leadership, communication, presentation, relationship-building, and negotiation skills.

· Strong business acumen with the ability to analyze group pace, production reports, and market trends and translate data into action.

· High level of professionalism, discretion, organization, and follow-through.

· Ability to manage multiple priorities in a fast-paced resort environment.

· Proficiency with CRM, sales systems, Microsoft Office, and hotel reporting tools.

Performance Expectations

· Achievement of annual and quarterly group revenue goals.

· Strong group lead conversion, seller productivity, and team engagement.

· Accurate group forecasting and consistent sales reporting.

· Growth in group market share and strategic account penetration.

· Positive client feedback and strong interdepartmental collaboration.

Physical and Work Environment Requirements

· Ability to work a flexible schedule based on business needs, including occasional evenings, weekends, client events, and travel.

· Ability to move throughout the resort for site inspections, client meetings, and internal meetings.

· Professional appearance and conduct consistent with a luxury resort environment.

Equal Opportunity Statement

Naples Grande Beach Resort is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to legally protected status.

Compensation:

-

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.