The Senior Analyst – Contract Pricing plays a critical role in ensuring the accurate, timely, and effective execution and maintenance of customer contract pricing. This position is responsible for supporting the end-to-end contract pricing process, including contract setup, pricing updates and amendments, pricing validation, issue resolution, reporting, and ongoing monitoring of pricing accuracy.

The Senior Analyst will serve as a subject matter expert (SME) for Contract Pricing, partnering with cross-functional stakeholders to resolve complex pricing issues, identify root causes, strengthen controls, and improve pricing processes. The role requires strong analytical capabilities, attention to detail, and the ability to independently manage high-impact or complex pricing activities.

As a senior individual contributor, this position will also support continuous improvement initiatives, establish and promote contract pricing best practices, provide guidance to junior analysts, and serve as an escalation point for complex contract pricing matters.

RESPONSIBILITIES

Contract Pricing Administration & Execution

• Manage the setup, maintenance, and execution of customer contract pricing in accordance with approved contract terms and established business processes.
• Process contract pricing changes, amendments, renewals, and other pricing updates accurately and within established service-level agreements (SLAs).
• Review contract documentation and pricing requirements to ensure accurate interpretation and execution of pricing terms.
• Validate pricing setup and changes prior to implementation to minimize pricing errors and downstream financial impact.
• Ensure required contract pricing data and supporting documentation are complete, accurate, and maintained appropriately.
• Monitor contract pricing activities through completion and proactively address exceptions or delays.
• Maintain a strong understanding of contract pricing structures, processes, policies, and applicable systems.

Pricing Accuracy & Controls

• Perform pricing validations and reconciliations to identify discrepancies between contracted terms and executed customer pricing.
• Investigate complex pricing discrepancies and determine root causes.
• Partner with appropriate stakeholders to resolve pricing errors and prevent recurrence.
• Monitor pricing accuracy and other key performance indicators to identify trends, risks, and opportunities for improvement.
• Support the development and execution of controls designed to improve pricing accuracy and reduce financial leakage.
• Identify recurring pricing issues and recommend corrective and preventive actions.
• Support audits and other reviews related to contract pricing by providing documentation, analysis, and supporting information as needed.

Data Analysis & Reporting

• Analyze contract pricing data to identify trends, exceptions, and opportunities to improve pricing execution and accuracy.
• Develop and maintain reports, dashboards, and metrics related to contract pricing performance.
• Provide actionable insights and recommendations based on pricing data and root-cause analysis.
• Monitor key metrics such as pricing accuracy, processing volumes, turnaround times, exceptions, and SLA performance.
• Perform ad hoc analysis to support business decisions and address complex contract pricing questions.

Issue Resolution & Stakeholder Support

• Serve as a key point of contact and escalation resource for complex contract pricing questions and issues.
• Research and resolve pricing discrepancies in partnership with relevant cross-functional teams.
• Communicate pricing issues, root causes, risks, and recommended solutions clearly to stakeholders.
• Coordinate resolution of pricing issues that require input or action from multiple teams.
• Provide guidance on contract pricing processes, requirements, and best practices.
• Build effective working relationships with stakeholders involved in the contract pricing lifecycle.

Process Improvement

• Identify opportunities to improve contract pricing accuracy, efficiency, controls, and turnaround times.
• Lead or support process improvement initiatives related to contract pricing.
• Analyze current processes and recommend practical solutions to reduce manual effort, errors, and rework.
• Support implementation of standardized processes, controls, and best practices across Contract Pricing.
• Partner with relevant teams on enhancements that improve pricing execution and accuracy.
• Measure the effectiveness of implemented improvements and recommend additional actions when necessary.

Subject Matter Expertise & Team Support

• Serve as a Subject Matter Expert (SME) for contract pricing processes, policies, and complex pricing scenarios.
• Provide guidance and support to junior and mid-level analysts on contract pricing activities and issue resolution.
• Assist with onboarding and training of new team members.
• Develop and maintain contract pricing procedures, job aids, training materials, and process documentation.
• Share knowledge and best practices across the Contract Pricing team.
• Independently manage complex or high-impact pricing activities with minimal oversight.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Finance, Accounting, Industrial Engineering, Economics, or a related field.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• 5+ years of experience in contract pricing, pricing administration, pricing operations, contract administration, revenue management, or a related analytical role.
• Demonstrated experience managing complex contract pricing activities and resolving pricing discrepancies.
• Strong analytical and problem-solving skills with the ability to perform root-cause analysis.
• Strong attention to detail and commitment to data and pricing accuracy.
• Advanced proficiency in Microsoft Excel and experience analyzing large data sets.
• Experience developing reports, metrics, and dashboards to monitor operational performance.
• Strong understanding of pricing processes, controls, and data validation.
• Ability to interpret contract terms and translate them into accurate pricing execution.
• Ability to manage multiple priorities and meet established deadlines and SLAs.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgment when resolving complex pricing issues.
• Demonstrated ability to collaborate effectively with cross-functional stakeholders.
• Experience mentoring or providing guidance to junior team members.
• Experience with contract management, pricing, ERP, or related business systems is preferred.
• Lean Six Sigma/Green Belt or process improvement experience is a plus.

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available