Sr. Manager, IT Operations

Job Title:

Sr. Manager, IT Operations

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a Sr. Manager of IT Operations, you will lead a high-performing team to ensure efficient IT service delivery, compliance, and support across Concentrix and client-owned infrastructure. Your strategic vision and detailed execution will foster a secure and innovative environment for our global technology services.

Responsibilities:

• Actively manage severity 1 issues, ensuring timely RCA review completion.
• Oversee daily ticket reviews to maintain adherence to SLAs and correct prioritization.
• Coordinate regular account meetings, ensuring compliance with IT and security standards.
• Ensure completion, addition, and modification of backup schedules are managed and monitored.
• Manage Tape inventory, ensuring weekly off-site transitions.
• Support new transitions with image and desktop readiness.
• Guarantee PCI and HIPAA compliance across IT security protocols.
• Implement security controls via Active Directory group policies.
• Conduct BCP tests and disaster recovery drills for IT infrastructure.
• Maintain system compliance with COPC and ISO 27001 standards.
• Provide L2/L3 support for network, server, and voice infrastructure.
• Lead SSAE activities and daily system validations.
• Ensure compliance through site hardening and validation checks.
• Continuously update images, documents, and maintain bandwidth utilization reports.
• Support service delivery with DNS/DHCP/File server management.
• Achieve high IT VOC scores through effective action planning.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications:

• 15+ years of relevant experience in IT operations.
• Bachelor's Degree or equivalent; Postgraduate preferred.
• Preferred certifications: ITIL V3, MCSE, CCNA.
• Expertise in Windows server systems, network, and voice equipment.
• Deep understanding of ITIL framework and enterprise networks.
• Proven capabilities in problem and incident management.
• Experience with ticket resolution improvements using ITIL frameworks.
• Familiarity with ISO/IEC 27001, PCI compliance standards.
• Demonstrated flexibility and ability to deliver within tight timelines.
• Vendor management experience.
• Prior experience managing teams of 25-50 members.

Location:

TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG

Language Requirements:

Time Type:

Full time2026-05-04