Inside Sales/Customer Service

Description

CERTEX USA is looking for an enthusiastic, experienced Inside Sales Representative in Wilmington to join our Team!

Position Overview

As an Inside Sales/Customer Service Representative, you will assess needs, produce quotes and proposals, prepare contracts and ensure customer satisfaction. To ensure success you must keep up to date on products and equipment, through regular communication with vendors and manufacturers.

Key Responsibilities/Essential Duties

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures of the company
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding the availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Develop meaningful relationships with customers to encourage trust and loyalty
• Actively participate in shipping, receiving and inventory processes
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Fill requests for catalogs, information or samples
• Capturing accurate and complete information in Company software
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Present a professional image at all times to customers and vendors

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately 
• Strong Time Management skills
• Ability to work independently

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude 
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary 
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designation operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

• Associate degree (Preferred)
• Customer Service 2 years (required)
• Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
• Must be persistent, energetic, and entrepreneurial
• PC proficiency

Working Conditions, Hours, Travel

• This job operates in an office and warehouse environment
•  This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. 
• This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
• Minimal travel is expected for this position

Physical Requirements

• Ability to sit for long periods of time
• Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
• Ability to reach, bend, stoop occasionally
• May occasionally lift or move up to 25 pounds
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
• Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
• Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Compensation and Benefits:

• Pay Range - $21-$25 Per Hour
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

CERTEX USA, LLC, is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. CERTEX utilizes E-Verify.