Lodge Front Desk Day Position $13 - $14

Description

Department:  Silver Mountain Lodge

Job Title:  Day shift

Workdays/Hours: 6am-2pm, 8am-4pm, 12pm-8pm.  Weekends and holidays required.

Classification:  Hourly, non-exempt 

Job Description:   

Responsible for Internal/External phone calls and guest service

Essential Duties and Responsibilities: 

• Check guests in and out of rooms and help with any issues they may have
• Get packages ready for check in
• Answer internal/External calls from guests needing supplies or wanting to make a reservation.
• Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
• Resolve problems arising from guest complaints, reservation and room assignment activities.
• Provide feedback to the other shifts and supervisor/manager.
• Such other appropriate duties as may be required.

Requirements

Pre-Employment Requirements:   Reference check, criminal background check.

Education and/or Experience:

• High school diploma or equivalent.
• Some accounting experience required.
• Consistent employment history.

Technical Skills:

• Knowledge of Word and Excel required.
• Familiarity with multi-line phone system, copier, fax, and scanner.
• Knowledge of Springer Miller software preferable, but not required. 

Performance Skills:

• People pleasing attitude.
• Team player.
• Good communication skills.
• Ability to solve problems and handle guest complaints.
• Ability to work independently and with little supervision.