Service Technician

Description

Company Overview:

Health Aid of Ohio (HAO) is a federal supplier and service provider of home healthcare products. We are committed to safely providing our clients with mobility, home accessibility and vehicle accessibility. Our products include a wide selection including power and manual wheelchairs, walkers, bathroom safety equipment, ramps, vertical lifts, stair lifts and vehicle lifts. 

Position Overview:

The Service Technician is responsible for diagnosing, repairing, and performing routine maintenance on patient-owned equipment, rental equipment, and VA (Veterans Administration) equipment and reports directly to the Branch Manager. 

Requirements

Responsibilities & Qualifications:

Responsibilities:

• Provides high level of customer service at all times.
• Responsible for assembly, repair and delivery of all products and equipment.
• Responsible for service calls as needed in the office and in the field.
• Responsible for some evening and weekend support according to on-call schedules. 
• Responsible for instructing patients on proper use of care equipment. 
• Must maintain high level of product knowledge on all provided equipment.
• Responsible for all paperwork to be signed, completed accurately.
• Responsible for maintaining the physical and mechanical condition of his/her assigned company vehicle and/or work area.
• Is responsible for completing all other duties and projects as requested by the Branch Manager President or any other Manager.
• Participation in the on-call rotation is required.
• Regular attendance is a necessary and essential function of the job.
• Complete 10 hours of continuing education credits, relevant to this position, per renewal cycle, including up to 5 hours of in-house facility-based In-Service continuing education and a minimum of 5 hours of approved peer review continuing education programs as directed by management.

Minimum Qualifications:

• Graduate from an accredited High School, or GED equivalent.
• Previous technical and/or production experience.
• Basic computer skills and knowledge.
• Must be able to lift heavy items regularly.
• Good communication skills.
• Must be able to read and speak English fluently.  
• Responsible and cooperative attitude.
• Neat and clean personal appearance.
• License and registration.

Preferred Qualifications:

• Prior home health care experience. 

Physical Requirements:

• In an 8-hour day, the employee lifts/carries 150 lbs. frequently.
• In an 8-hour day, the employee stands/walks 2 hours.
• In an 8-hour day, the employee sits 6 hours.
• In an 8-hour day, the employee drives a car/truck 6 hours.

What we offer:

Health Aid of Ohio provides a range of benefits to meet your current and future needs. Our benefits offer quality choices to support the well-being of our employees and their families. These are a few of the benefits we offer:

• Medical and prescription drug coverage
• Dental and vision insurance
• Short- and long-term disability protection
• Paid vacation and personal time off 
• 401(k) savings plan with company match
• Life insurance

Health Aid of Ohio is an equal opportunity employer with an Affirmative Action Plan providing employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.