- Salary
- $120k – $130k
- Location
- , US
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
More about the Role
At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.
The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.
The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!
Position Purpose
Reporting to the Director of IT Operations, the Microsoft 365 Engineer will be the subject matter experts for all Microsoft 365 solutions used by Heartland, including Exchange, SharePoint, and Teams. This position will help set the vision of Heartland’s Microsoft 365 usage and help educate staff on that vision. This is a full-time remote role.
Competencies
At Heartland, all of our team members embody the spirit of Servant Leadership.
- Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
- Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
- Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
- Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
- Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
- Foresight – Taking the past, the present, and the future decision-making process.
- Healing – Focusing on the emotional and physical health of our team members. Offering support and solutions to ensure our team members have balance.
- Persuasion – Building group consensus and buy-in.
- Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
- Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.
Essential Responsibilities
- Provide advanced level ownership and support for the Heartland Microsoft 365 and Entra ID environments to ensure uptime and security.
- Provide technical leadership on M365 projects. Examples include Exchange Online migrations, Teams integrations, and DLP Implementations
- Create process documentation to allow the Service Desk to support M365 requests more efficiently.
- Create training documentation and lead training webinars as needed to support M365 initiatives
- Mentor junior team members
Requirements/Qualifications
- 5+ Years of advanced Microsoft 365 experience
- 10+ years of IT experience
- Advanced experience with Exchange Online, Teams, Engage, SAML, Enterprise Apps
- Excellent technical writing skills
Benefits Offered
- Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
- Mental wellness: Paid time off, flexible work schedules, and EAP
- Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
- Professional wellness: Learning and career development solutions
