- Location
- Peter Island, Peter Island
- Source
- ApplicantStack
Description
Duties/Responsibilities:
- Wears a clean and complete uniform daily including nametag, buttons, proper shoes, neat hair, etc.
- Greet guests in a warm and friendly manner.
- Control the flow of work in the room by seating guests in station rotation.
- Handle reservation, book and taking incoming telephone calls.
- Perform any related duties as assigned by supervisor. Assisting all other employees in their duties when required.
Essential Traits:
- Attentive and friendly listener
- Excellent and professional personal presentation: verbally and physically
- Demonstrate personal commitment to provide superior guest satisfaction.
- Availability and dependability in meeting a work schedule.
- Professionally handle multiple tasks and demands simultaneously.
Key Results Indicators:
- Cooperative Attitude.
- Pleasant Attitude toward guests and co-workers.
Specific Technical / General:
- Create a wonderful impression of a restaurant by warmly welcoming guests. As restaurants’ personal representative, you serve a key role in establishing the atmosphere.
- Ensure meals are enjoyable and make the surroundings inviting and comfortable for resort guests.
- Ensure that service is prompt and courteous and that the meal meets expectations.
- Hosts and Hostesses assign guests to tables suitable for the size of their group.
- Speak with patrons to ensure satisfaction with food and service, as well as responding to any complaints.
- Operate cash registers to accept payments for food and beverages.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer Satisfaction.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Basic Reading, Writing and Math skills.
- Ability to work at a physically demanding pace.
- Ability to lift fifty (50) pounds to a maximum height of six (6) feet.
- Ability to remain standing for lengthy periods of time; climb steps and stairs; stoop, bend, and kneel; push.
- Ability to climb ladders and work at high heights.
- Ability to load and unload supplies.
