- Location
- AirTrunk HQ - North Sydney
- Department
- Customer Success
- Seniority
- Senior
- Source
- Greenhouse
Description
Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
Your impact:
As a Senior Customer Success Manager based in Australia, you will help shape AirTrunk’s customer experience across Asia Pacific. Part of our centralised customer engagement function and reporting to the Director of Customer Success, you will partner closely with global cloud customers and internal leaders to deliver trusted, high‑impact outcomes that support rapid, sustainable growth. You will work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways:
What you’ll do
- Lead multi‑billion dollar customer engagements from proposal development through to contract execution across multiple APAC markets
- Partner with global cloud service providers across commercial, legal and technical dimensions to support rapid, sustainable growth
- Develop high‑quality, data‑driven proposals under tight timelines with minimal guidance
- Own customer governance, business reviews and senior‑level communications, clearly articulating outcomes, risks and next steps
- Act as the first point of contact for customer escalations, coordinating cross‑functional resolution to safeguard trust and long‑term relationships
- Collaborate closely with internal teams to translate complex technical and commercial inputs into seamless, gold‑standard customer experiences
What you’ll bring
- 5–7+ years’ experience in customer success, account management or similar roles, with demonstrated mid‑seniority leadership
- Strong commercial acumen with the ability to grasp and communicate technical data centre concepts
- Proven experience leading complex B2B customer engagements and driving retention and growth
- Excellent communication skills, with confidence engaging senior stakeholders and diverse teams
