Customer Service Manager

Harris Lane Recruiting is looking for an experienced Customer Service Manager who can be an integral part of our team. Our ideal candidate has a strong aptitude in building relationships with customers and employees, possess a penchant for providing stellar customer service and is experienced in driving continuous improvement projects. Ultimately, we seek a leader that understands the value of customer service and retention and is able to ensure the highest level of satisfaction for both our employees and our customers. Responsibilities: - Develop, implement and manage customer service policy, procedures and best practices. - Establish communication channels to gather customer feedback and measure customer satisfaction. - Ensure team members process requests efficiently and accurately. - Lead and develop customer service employees, fostering a positive work environment.  Requirements:  - Excellent organizational and analytical skills. - Proficient in MS Office Suite and customer service software. - Bachelor’s degree in business administration, management, or related field. If you are an experienced multitasker with exceptional customer service skills, we encourage you to apply today!