IT Help Desk Technician

The IT Help Desk Technician at Diamantem will be an integral part of our dynamic team, proactively supporting all internal and external customers in an effort to provide excellent IT support. This role requires a motivated individual who is dedicated to delivering high-quality solutions when dealing with complex IT issues. The ideal candidate will have a wide-ranging background in various IT systems, who continually seeks to gain new knowledge in their field. Key Responsibilities Provide timely and efficient IT support to staff and management, responding to user inquiries concerning systems operation and diagnosis of system hardware, software, and operator issues. Monitor the performance of the company's IT systems to proactively identify potential issues and improve system availability and performance. Install, upgrade, and manage software and hardware devices, ensuring its compatibility with system requirements. Maintain detailed and updated inventory of company IT assets, planning and implementing updates, replacements or decommission as needed. Collaborate and communicate with different departments, helping to provide understanding and resolve issues concerning IT systems. Create and maintain thorough documentation, producing useful reports to support process improvement initiatives. Qualifications Possession of an associate or bachelor's degree in IT, Computer Science, or related field At least 1-2 years of experience in an IT Support or relevant role In-depth knowledge of computer systems, networks, and associated hardware, software, and servers Excellent problem-solving skills, with a strong analytical mindset. Proficiency in the English language, with superior communication and interpersonal skills. Proven ability to manage multiple tasks simultaneously while adhering to strict deadlines and producing quality output under pressure. Benefits Diamantem invests robustly in its employees, recognizing that our team forms the core of our business. As part of our IT team, you can look forward to: A competitive compensation package with yearly reviews and bonus potential. A comprehensive benefits package, including medical, dental, vision coverage, and a 401(k) retirement savings plan. An environment committed to the ongoing personal and professional development of our employees. This includes providing support for further education, conferences, and training. An open and collaborative working environment, fostering community and promoting a healthy work-life balance with flexible work hours and generous time off.