Patient Service Representative

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Expectations:

As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

EDUCATION:
High School Diploma/GED required. Assoc. Degree/College Diploma preferred.

EXPERIENCE/TRAINING:
1 year experience working customer service or an office setting preferred

SKILLS:
•Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats. Strong verbal and writing skills. Ability to read, understand and respond to detailed oral and written instructions.
•Other - Demonstrates level of expertise in medical insurance, referral process and benefits plans. Ability to work independently.
•Technical - Ability to apply knowledge of information software and/or hardware to provide solutions and/or support. Experience with CS-Link/Epic Healthcare preferred.

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Job Title: Patient Service Representative

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Department: Rheumatology

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Shift Duration: 8

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Primary Shift: Days

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Time Type: Full time

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Location: 55 E California Blvd, Pasadena, CA 91105

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Pay Range: The estimated base rate for this position is $25.00 - $34.85.

Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

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