Helpdesk Technician I

Job Title: Helpdesk Technician I 

Location: National Harbor, MD 

Type: Full Time 

Compensation: $50,000 Annually, subject to experience – plus a performance bonus of up to 15% of annual salary, paid in quarterly increments 

Are you someone who enjoys helping people solve everyday technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting up equipment, and being a reliable first point of contact when technology doesn’t work as expected? Tier I Helpdesk is where strong fundamentals, customer service, and troubleshooting skills come together. We’re looking for someone who is eager to learn, follows best practices, and enjoys supporting users in a fast-paced environment.