Patient Care Coordinator

Laguna Beach Community Clinic is dedicated to providing high-quality, accessible care to all-regardless of ability to pay. We are seeking a Patient Care Coordinator (PCC) to join our team.

The Patient Care Coordinator (PCC), under the supervision of the Quality Compliance Manager (QCM), plays a critical role within the Primary Medical Home team by supporting proactive, patient-centered care. This position is responsible for managing patient panels to ensure the timely completion of preventive health screenings, chronic disease management activities, and care gap closure.

Working closely with providers and care teams, the PCC reviews provider panels and insurance-identified care gaps to prepare care interventions and conduct patient outreach, ensuring patients are scheduled and engaged in needed services. This work supports improved patient outcomes, enhanced care coordination, and an overall positive patient experience.

This role blends clinical support, care coordination, and administrative responsibilities to ensure high-quality, efficient, and compassionate care delivery. This role is full-time and allows for work to be completed independently in a remote working environment.

Essential Duties and Responsibilities

Works under the direction of the QCM. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

1. Work cross functionally with other members of leadership to ensure the organizational goals are achieved through
2. PCC
   • Conduct pre-visit planning by reviewing daily schedules in the electronic health record (EHR) to identify care gaps, needed screenings, and chronic disease management needs
   • Pre-populate orders for preventive services (e.g., screenings, immunizations, labs, and procedures) for provider review
   • Support chronic disease management by ensuring patients are up to date on recommended referrals, care plans, and follow-ups
   • Track and support completion of quality measures and care gap closures
     • Maintaining accurate tracking logs of patients due for screenings, appointment scheduled, screening completed, and follow-up status.
     • Track normal and abnormal screenings results and ensure appropriate follow-up appointments are scheduled when clinically indicated.
   • Identify and address barriers to care such as transportation, language, scheduling conflicts, and access issues.
3. Patient Communication & Administrative Support
   • Participate in team phone pool for non-clinical calls; document all patient interactions in EHR
   • Support administrative tasks including faxing, scanning, copying, and documentation
   • Submit supplemental screening data through reporting portals to ensure accurate capture of quality measures.
4. Quality Improvement & Compliance
   • Participate in quality assurance and performance improvement initiatives
   • Support clinic goals related to preventive care, chronic disease outcomes, and patient satisfaction
   • Ensure compliance with organizational policies, workflows, and regulatory requirements
5. Assist the organization's QI QA committee in review of clinical quality outcomes, patient safety and patient satisfaction
6. Produces and shares reports on QI to support decision-making and the oversight by key management staff regarding the provision of patient care at the health
7. Monitors performance with respect to quality initiatives of the
8. Assists in complying and reporting quality requirements, regulations, guidelines, and measures to HRSA, NCQA for PCMH, Bureau of Primary Health Care (BPHC), Joint Commission, federal, state, and
9. In collaboration with the members of the Clinical Leadership Team, ensures that the Quality Improvement Plan is implemented effectively throughout the
10. Stays current with clinical initiatives coming from HRSA and CCQA to develop goals to support these initiatives as
11. Other duties as assigned by the QCM or his/her

Qualifications

Recognition of the cultural diversity and health values of the clientele the Clinic serves in the delivery of care is essential. Ability to work with other members of the care team in providing patient care and treatment. Attention to detail with strong communication skills with the commitment to quality and continuous improvement

Education/Experience:

Minimum of 3 years' experience using Epic in an ambulatory clinic setting.  Completion of training as Certified Medical Assistant or Certified Nursing Assistant preferred. Previous experience in clinic or private provider office setting preferred.

Certificates and Licenses:

Preferred NCQA PCMH Content Expert Certification, Certified in Healthcare Compliance (CHC), Epic Certified. Strong background regarding HRSA, Ryan White requirements and regulations.

Computer Skills:

Basic computer operation skills required. Able to learn and use the Electronic Health Record quickly, efficiently, and accurately but preferably with Epic Certification. Strong background with Business Objects but preferably with Business Objects Certified Professional (BOCP). Proficiency in Microsoft Word and Microsoft Excel is required, including the ability to create, edit, maintain, and analyze documents, spreadsheets, and reports accurately and efficiently.

Benefits

• Medical, dental, and vision coverage; FSA and HSA
• 401(k) plan with Company match
• Paid vacation and holidays

​​S​alary Range

$34.61 – $38.46 per hour based on experience

At-Will Employment

Laguna Beach Community Clinic is an at-will employer. Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.

Equal Employment Opportunity (EEO)

Laguna Beach Community Clinic is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable laws.

Americans with Disabilities Act (ADA) Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact [email protected].
.