Academic Support Services, Coordinator II

Initiatives in STEM (iSTEM):

The Center for Initiatives in iSTEM (iSTEM) was created with a core mission to promote and enhance College of Engineering and Computer Science (CECS) and College of Sciences (COS) collaborative efforts on STEM education and educational research by developing partnerships with other colleges, centers, and institutes on campus, as well as other stakeholders with a similar interest in STEM initiatives. To position UCF in Florida and nationally as a hub for STEM education, iSTEM has three areas of emphasis to improve the pipeline and produce a better STEM workforce: Undergraduate Student Success, K-12 outreach and Faculty Collaboration.

The Opportunity: 

The Academic Support Coordinator II will be responsible to the iSTEM Executive Director and Director of Math Launch. The individual selected will coordinate and manage a variety of activities in support of the Center's educational and research efforts specifically related to Math Launch and other STEM undergraduate student programs. The coordinator will handle the daily administrative duties of Math Launch while maintaining a student facing role with specialized advising and progression tracking within the program.

Classification Title: Academic Support Coordinator II

Responsibilities:

• Responsible for the specialized advising and progression tracking of Math Launch program undergraduate students in the STEM disciplines housed with the Colleges of Engineering and Computer Science, Medicine, Optics and Photonics, and Sciences. Assistance for participants includes but is not limited to department course scheduling, student registration, orientation and retention management programming, identifying and helping to resolve barriers that impede academic success, monitoring student progress and performance, analyzing problem areas, determining solutions, conducting intervention activities for students when needed and responsibility for maintaining the student tracking systems and other university advisement record keeping systems (PS, MKS, Peg Path, degree audit, dashboards).

• Assists with the coordination of the undergraduate serving program Math Launch. These responsibilities include but are not limited to the troubleshooting of program administrative issues for students, faculty and staff, teaching and learning assistant oversight, creation of the semester schedule, coordination with the MALL and associated tasks. Provides initiatives in the planning and execution of on-campus educational activities involving constituents within and outside the campus community.

• Assists with recruitment, selection, training and scheduling assignments of program graduate teaching assistants and learning assistants. Includes responsibility for the MALL student tutor tracking system and other university advisement record keeping systems (PS, EAB, myKnights audit, Pegasus Path).

• Assists with maintenance of the technical support services necessary to administer department programs. This includes working with the appropriate college staff on web content management of the program sites, troubleshooting and accuracy of online databases used for tracking, Canvas, ALEKS and special programs courses.

• Under the direction of the Director, assists in the implementation of the program's goals and strategies as well as the collection and reporting of the appropriate assessment measures. Performs collection and data mining of information on students, university community or any external area.

• Assists in the coordination, planning, development, implementation and evaluation of new iSTEM undergraduate student serving programs. Assist in other duties as assigned by the Director, including but not limited to completing initial and ongoing training, participating in professional development programs and demonstrating knowledge, skills, and abilities to function autonomously in this role and providing support in identifying and writing proposals for new STEM undergraduate funding opportunities.

• In conjunction with the director, is responsible for liaison and communication activities with the University Community, Community/State Colleges, students, parents, faculty and staff in the recommendation and communication of policies and procedures while maintaining FERPA and University rules and regulations of student privacy.

Minimum Qualifications: 

Bachelor's or Master's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Previous experience in academic advising or coaching in a higher education environment.

• Knowledge of University rules/regulations, and legal issues that relate to the confidentiality of student records.

• Ability to interpret and explain policies to students, faculty, and staff.

• Ability to maintain effective working relationships with students, supervisors, and interdepartmental personnel.

• Ability to organize and prioritize one’s own work schedule.

Additional Application Materials Required: 

Cover letter, resume required.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Classification Title: Academic Support Coordinator II

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

College of Sciences (COS) - iSTEM

Work Schedule

Monday - Friday 8:00am-5:00pm, occasional evenings and weekends as needed

Type of Appointment

Regular

Expected Salary

$48,722.00 to Negotiable

Job Posting End Date

08-14-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email [email protected].

For general application or posting questions, please email [email protected].