- Location
- United States
- Seniority
- Entry
- Source
- PCRecruiter
Description
Parts Associate
Our Client:
Our client is a well-established, family-owned RV dealership group with a strong reputation for customer service and long-term community involvement. With multiple locations across the state and decades of history, they’ve created a process-driven, team-oriented culture that values doing what’s right for the customer above all else, and they’ve amassed a loyal and passionate following as a result. Their business continues to grow, fueled by an energetic and affluent customer base and a commitment to continuous improvement. Leadership emphasizes long-term fit over quick fixes and seeks individuals who are aligned with their systems, culture, and values.
The Opportunity:
An established and growing RV dealership is looking to add a customer-focused Parts Associate to its team. This is a front line position where you’ll interact directly with both customers and internal departments to support parts sales, service operations, and inventory management efforts. The right candidate will be friendly, organized, and self motivated, as well as comfortable helping customers on the floor one moment and processing orders, stocking shelves, or negotiating with vendors the next. This role is ideal for someone who enjoys a fast paced retail environment, takes pride in both the customer experience and back end execution, and enjoys working in an operation where they are truly valued and can stick around long term.
Benefits:
- Competitive compensation package with significant total earning potential
- Medical, dental, and vision insurance, with a life insurance add-on option
- 401K with 3% employer contribution regardless of employee contribution
- Annual profit sharing
- Paid Time Off (PTO)
- Direct access to dealer principal
- Average employee tenure across all positions of 10 years
Duties and Responsibilities:
- Deliver outstanding customer service via in-store, phone, text, and email interactions
- Assist with parts lookups, orders, and product recommendations; maintain thorough documentation and order tracking
- Provide retail walkthroughs to new RV customers, aiming to educate and outfit them with key parts and accessories
- Upsell and cross-sell relevant items based on needs, applications, and usage scenarios
- Maintain showroom and retail space, including restocking, stickering, dusting, and merchandising
- Process sales at the counter and bill parts on service work orders as needed
- Receive and verify parts shipments, label items, and ensure proper documentation and inventory entry
- Track special orders and drop-ship items; communicate clearly with customers throughout the process
- Notify customers when parts are ready for pickup and follow up on uncollected orders
- Conduct rolling inventories with a full store cycle completed quarterly
- Re-price and re-sticker inventory as directed; process returns to vendors for obsolete or slow-moving items
- Keep work and storage areas clean, organized, and well-maintained
- Monitor reorder points; place stock orders daily and adjust inventory levels as needed
- Stay up to date on new products and supplier offerings
- Meet individual and departmental sales goals
- Support other duties and initiatives as assigned
Qualifications:
- Prior experience in a dealership parts department is required; this could be RV, Automotive, Marine, Powersports, or Outdoor Power/Heavy Equipment/Ag
- Possesses a customer first mindset with strong communication and problem solving skills
- Ability to multitask efficiently in a busy retail and service-driven setting
- Solid organizational skills with a detail oriented and proactive approach
- Familiarity with inventory systems and point of sale software is required
- Willingness to be on your feet, engage with customers, and maintain a clean, professional workspace
- Self-motivated, dependable, and excited to contribute to a cohesive team
Skills
Customer ServiceMerchandisingPoint of SaleInventory Management
