Senior Director, Technical Engagement

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. Additionally, they will manage a team of Services Sales Solutions Architects. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, ensure project implementations are positioned to deliver the highest levels of customer satisfaction, and manage and develop a skilled team of Architects. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business, industry and product leader.

This may include the following:

• Deep understanding of Salesforce Core/PSS (government solutions preferred)

• Ability to scope Salesforce projects (and integration with ancillary technology stacks)

• Pre-Sales solutioning in conjunction with the Solution Engineers

• Rapid Prototyping using the latest AI acceleration tools

• Bringing public sector expertise and perspective

• Ability to drive better outcomes through extensive platform expertise

• Create deep alignment with customer IT leaders

• Executive Relationship building

Responsibilities:

• Lead and support a team of Architects

• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements

• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products

• Review and monitor other architects work, provide peer reviews and timely feedback

• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.

• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary

• Successfully manage multiple strategic clients simultaneously

• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services

• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

• Show continued professional growth and development

The ideal candidate will have:

• A successful track record of working effectively in a highly matrixed and fast-growing organization.

• Be a proven leader that can grow the competency of their team

• A skill in correctly sizing and scoping Salesforce Core/PSS projects.

• A passion and belief in the unique value of professional services in a cloud software company.

• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.

• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.

• The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture.

• Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.

Must Have Qualifications & Skills:

• 5+ years of direct experience delivering and/or overseeing applicable solutions.

• 12+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.

• 2+ years of sizing and scoping applicable projects.

• Salesforce System Architect Certification (or comparable)

• Ability to travel; up to 25%

Preferred Qualifications & Skills:

• Certified Technical Architect

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen

• Delivery focused: Previous experience leading teams of architects to delivery complex Solutions

• Excellent analytical & problem solving skills

• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $203,700 - $253,700 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $263,200 - $401,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.