Jr Guest Service Officer - MMC

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Philippines - MMC

Reporting To: Hotel General Manager

Description

Key Responsibilities

• Preparing and distributing all written company communications for the Guest Services and Hotel Administration Department.
• Ensuring general office duties (e.g., copying, collating, sorting all incoming mail, and distributing) within their responsibility are completed accurately.
• Collecting all envelopes and packages to be sent in the “doc box” and coordinating with the Port Agent for off-loading.
• Ordering and reconciling stationery supplies for the Guest Services and Hotel Administration department. Updating the Senior Officer and Employee of the month boards as required.
• Collating CRUISE and monthly Revenue Task Force materials, including meeting minutes, quarterly CRUISE news articles, and distributing information to all committee members and organizing the monthly CRUISE party.
• Assisting the Hotel General Manager in scheduling and organizing the Crew Club meeting, taking minutes and distributing information to the committee members.
• Preparing and distributing Suite/VIP Welcome and General Group Welcome, Farewell letters for Hotel General Manager and the Customer Relations Manager. 
• Administering the tuxedo rental program by Cruiseline Formalwear, both for pre-orders and onboard rentals and in compliance with Hotel Policy & Procedures.
• Applying customer service standards for every guest interaction to verify service expectations are met or exceeded.
• Supporting the onboard CRUISE program fully participating in the monthly breakout meetings, offering ideas to improve the onboard product and services.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program. 

Skills, Knowledge & Expertise

• High school diploma or equivalent; a degree in Hospitality Management or related field is preferred.
• Minimum 1 year of experience in a front desk, reception, or administrative role—cruise ship or hotel experience is a strong asset.
• Proficiency in English (spoken and written); additional languages (e.g., Spanish, Japanese, Italian) are a plus.
• Strong computer skills, including MS Office and property management systems (e.g., Fidelio, Opera).
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work in a multicultural, fast-paced environment with a positive and professional attitude.

Job Benefits

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.