Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, North Campus.

Reporting to the Procurement Director, CSR role involves working along with different areas and sites across other countries to deliver excellent customer service.

What a typical day looks like:

• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
• Handle inquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Order board, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• Bachelor's degree in related field.
• Consistent experience working as Customer Service partner in manufacturing environment.
• Experience in purchasing and shipment follow-up.
• Reasonable knowledge of supply chain.
• English communication (Conversational).
• Excel skills (intermediate).
• Familiar with ERP systems (SAP, Baan, Oracle or other).
• Organized and self directed.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• Life Insurance

KL08

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).