- Location
- Support Office AUCKLAND, New Zealand
- Type
- Full-time
- Department
- Administration
- Closing date
- Today
- Source
- Workday
Description
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role
We’re looking for a Credit Officer to join our Credit team at the Bunnings Support Centre in Ellerslie. This is a customer-focused role where you’ll be the first point of contact for our PowerPass Trade customers, helping them manage their accounts and providing support with payments, invoices and credit-related enquiries.
You'll spend much of your day connecting with customers over the phone, building relationships, resolving issues and working with customers to find practical payment solutions. If you're confident handling both inbound and outbound calls and enjoy having meaningful conversations with customers, this could be the perfect next step.
What’s involved
Managing a high volume of inbound and outbound customer calls
Contacting customers regarding overdue accounts and discussing payment arrangements
Providing support and guidance on account balances, invoices and payment enquiries
Building strong relationships with PowerPass Trade customers through professional and empathetic communication
Investigating and resolving customer account queries and credit claims
Working closely with internal teams to deliver positive customer outcomes
Maintaining accurate customer and account information across multiple systems
Who we're looking for
You'll thrive in a fast-paced environment where customer service is at the heart of what you do. You're a confident communicator who enjoys speaking with people, can navigate challenging conversations professionally, and takes pride in delivering positive customer experiences.
You'll need
Previous experience in a customer service, contact centre, collections, accounts receivable or credit role (advantageous)
Confidence handling inbound and outbound phone calls
The ability to have professional conversations around payments, overdue accounts and debt recovery
Strong communication, negotiation and relationship-building skills
A calm, empathetic and solution-focused approach when dealing with customers
Confident computer skills and the ability to learn new systems quickly
Strong organisational skills, attention to detail and the ability to manage competing priorities
Understanding of the Commercial PowerPass offer (preferred)
Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.
Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected].
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
