Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS  

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.   That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.  

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking Customer Excellence Rep to join our growing Titanium Dioxide team. This position will be available at the The Chemours (Thailand) Company Limited, Tower A, Unit 1502, 15th Floor, GPF Witthayu, 93/1 Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand and report directly to Ivan Wang.

Working as an independent individual contributor and a supportive team player, the Customer Excellence Representative ensures our customers have smooth and reliable experience from order to delivery. You will serve as the friendly link connecting our clients, sales, finance, and warehouse teams—managing customer orders, handling standard shipping paperwork, and guiding the warehouse on minor delivery or quality questions. It is a simple, well-rounded role perfect for an organized problem-solver.

The responsibilities of the position include, but are not limited to, the following: 

• Order Coordination: Process and monitor customer orders, including local resale and regional shipments—to ensure accurate and timely delivery.

• Shipping Arrangements: Partner with internal/external teams to help secure vessel bookings and track ocean shipment schedules.

• Vendor Liaison: Act as the local point of contact for freight forwarders and courier services to keep delivery timelines on track.

• Documentation Support: Prepare, verify, and share necessary shipping, customs, and credit/debit paperwork accurately and punctually.

• Customer Care: Answer day-to-day customer inquiries and help resolve or escalate complaints using our standard business processes.

• Compliance Tracking: Keep order workflows properly aligned with our standard import/export guidelines and basic SOX data requirements.

• Finance Alignment: Work closely with the local finance team to follow up on delayed payments and assist in friendly payment reminders to customers.

• Sales Team Support: Provide the sales team with monthly data reports to help them with future demand planning and forecasting.

• Warehouse Quality Assistance: Review photos of damaged shipments sent over by the warehouse team and provide clear guidance on the next steps.

• Stocktake Collaboration: Support the warehouse team during their annual physical stock take to ensure system accuracy and help coordinate routine stock disposals with licensed local vendors.

The following is required for this role: 

• Bachelor’s Degree

• Knowledge of SAP, Good Computer application skill

• Fluent in Thai, English & good communications skills (speaking and writing)

The following is preferred for this role: 

• Bachelor’s Degree (preferably in Commerce or Science)

• Minimum 3 years of Domestic and International Sales Order Processing

• Import and Export Trading knowledge

• Warehouse management experience

Benefits: 

Competitive Compensation 

Comprehensive Benefits Packages 

Employee Stock Purchase Program   

Tuition Reimbursement  

Commuter Benefits

Learning and Development Opportunities  

Strong Inclusion and Diversity Initiatives  

Company-paid Volunteer Day 

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.  

 Learn more about Chemours and our culture by visiting Chemours.com/careers. 

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. 

Candidates must be able to perform all duties listed with or without accommodation 

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities. 

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.