Customer Transformation - Associate Director

Kia ora

At PwC, our purpose is clear: to build trust in society and solve important problems. 

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. 

Ngā Kōrero mo tēnei tūranga / About the role 

PwC New Zealand is seeking an experienced Technical Delivery Lead to join our dynamic Customer Transformation team in Pōneke / Wellington. This role is ideal for someone with a strong Salesforce background who also brings broader enterprise technology experience across integration, cloud and digital platforms. 

You'll combine hands-on technical expertise with delivery leadership, working closely with architects, developers and engineering teams while engaging confidently with business stakeholders to deliver complex transformation programmes. You'll understand front-office business processes, be comfortable navigating technical discussions, and ensure solutions are practical, scalable and aligned with client objectives. 

As a trusted technical leader, you'll bridge the gap between business and technology - providing architectural guidance, leading delivery teams, managing technical risks, and helping clients achieve lasting business outcomes through technology. 

Key responsibilities 

• Lead the end-to-end delivery of Salesforce and enterprise technology transformation programmes, ensuring successful outcomes for clients.  

• Deliver scalable integration solutions between Salesforce and enterprise systems using modern APIs and integration patterns.  

• Provide delivery estimates and technical oversight across Salesforce, integration and broader technology solutions.  

• Drive engineering culture, bridging the gap between business requirements and high quality engineering disciplines. 

• Provide technical leadership across multiple client engagements, guiding delivery teams, removing roadblocks, and ensuring high-quality execution.  

• Apply Salesforce best practices while considering the broader enterprise architecture and technology landscape.  

• Build trusted client relationships by providing strategic technical advice throughout the project lifecycle.  

• Identify opportunities to expand existing client engagements and contribute to new business opportunities.  

• Ensure all PwC delivery methodologies, governance and risk requirements are met throughout project delivery.  

• Leverage AI and emerging technologies to improve delivery efficiency, quality and consistency.  

• Mentor and coach consultants and technical team members, fostering a culture of collaboration, continuous learning and technical excellence.  

• Stay current with Salesforce capabilities, integration technologies and broader digital transformation trends to drive innovation for our clients. 

Ngā pūkenga kei a koe / Skills and experience 

• Proven experience leading the delivery of complex Salesforce and enterprise technology programmes.  

• Strong Salesforce platform knowledge, with experience across Sales Cloud, Service Cloud and/or Experience Cloud. Salesforce certifications are highly regarded.  

• Experience designing and delivering enterprise integration solutions using APIs, middleware, and modern integration patterns.  

• Broad understanding of enterprise architecture, cloud technologies, and customer-facing digital platforms.  

• Strong technical background with the ability to engage credibly with architects, developers and engineering teams while translating technical concepts for business stakeholders.  

• Experience leading multidisciplinary teams within Agile and hybrid delivery environments.  

• Excellent stakeholder management and communication skills, with the ability to build trusted client relationships.  

• Commercial acumen, with experience contributing to proposals, estimations and business development activities.  

• Demonstrated ability to leverage AI, automation and emerging technologies to improve delivery efficiency, enhance customer experiences, accelerate solution development, and create greater value for clients.  

• A collaborative leadership style with a passion for mentoring others and fostering high-performing teams. 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

Mo te aha tāu e tatari ana? / What are you waiting for? 

Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit https://www.pwc.co.nz/careers.html