Client Delivery Manager (Telecom BSS)

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role - Technical Client Delivery Manager Telecom BSS

Standard Title - Senior Manager, Client Delivery

Roles & Responsibilities:

• Own end-to-end technical delivery of Telecom BSS transformation programs, ensuring successful execution from solution design through implementation, testing, production launch, hypercare, and transition to operations.

• Serve as the primary customer-facing Single Point of Contact (SPOC) for all technical delivery activities, providing clear communication, governance, and accountability throughout the engagement lifecycle.

• Partner with customer business, IT, architecture, and operations teams to understand business objectives, delivery expectations, and desired outcomes, translating them into executable delivery plans.

• Develop and manage integrated program plans, delivery roadmaps, milestone schedules, dependency matrices, release plans, and critical path activities across multiple workstreams.

• Lead and coordinate cross-functional delivery across Product Management, Architecture, Engineering, QA, DevOps, Infrastructure, Cloud, Security, SRE, Database, Operations, and third-party vendors to ensure timely and high-quality execution.

• Establish and drive effective delivery governance through daily stand-ups, program reviews, technical governance meetings, war rooms, sprint reviews, steering committees, executive status reviews, and customer workshops.

• Own and proactively manage technical Risks, Assumptions, Issues, Dependencies (RAID), change requests, scope management, and recovery plans, ensuring timely escalation and resolution of critical delivery challenges.

• Track program health, delivery progress, milestones, resource utilization, budget, quality metrics, and KPIs, providing regular executive reporting to internal leadership and customer stakeholders.

• Ensure successful planning and execution across all delivery phases, including Development, SIT, UAT, Pre-Production, Production, Disaster Recovery, production integration, go-live, and hypercare.

• Coordinate end-to-end integration activities across CRM, Billing, Charging, Enterprise Product Catalogue, Order Management, Provisioning, Digital Channels, OSS/BSS, Enterprise Systems, Network Platforms, and external partner ecosystems.

• Work closely with Enterprise Architects and Solution Architects to ensure technical delivery aligns with the approved architecture, business requirements, technology standards, and non-functional requirements.

• Drive production readiness by coordinating environment readiness, deployment planning, cutover execution, rollback planning, operational acceptance, and transition to managed services.

• Build trusted relationships with customers, partners, and internal stakeholders by providing proactive communication, transparent reporting, and timely issue resolution.

• Facilitate Agile delivery practices across multiple teams, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, release planning, and cross-team synchronization.

• Monitor Agile delivery metrics such as velocity, burn-down, cycle time, throughput, and release predictability to continuously improve engineering efficiency and delivery performance.

• Eliminate delivery blockers by fostering collaboration across business, product, engineering, and operations teams while driving timely decision-making and execution.

• Manage customer feedback, technical escalations, and partner issues, ensuring prompt resolution and continuous improvement of delivery processes and customer experience.

• Support pre-sales, solution planning, and customer onboarding by contributing delivery estimates, implementation strategies, resource planning, and execution roadmaps.

• Drive continuous improvement initiatives across delivery governance, engineering practices, release management, quality assurance, automation, and operational excellence.

• Mentor Technical Leads, Scrum Masters, and Workstream Leads while promoting a culture of ownership, collaboration, accountability, and engineering excellence.

Preferred Qualifications & Experience Requirements:

• 15+ years of experience in Technical Program Management, Client Delivery Management, or Technology Delivery within Telecommunications or large-scale enterprise software programs.

• Proven experience delivering end-to-end Telecom OSS/BSS transformation programs with expertise in CRM, Billing, Real-Time Charging, Enterprise Product Catalogue, Order Management, Provisioning, Fulfilment, Digital Channels, OSS/BSS, and enterprise integrations.

• Demonstrated experience serving as the customer-facing technical delivery owner and Single Point of Contact (SPOC) for large-scale transformation programs.

• Strong experience managing cross-functional engineering teams across Product Management, Architecture, Development, QA, Infrastructure, DevOps, Cloud, Security, SRE, Database, and Operations.

• Proven expertise in program planning, dependency management, release management, production readiness, cutover planning, risk management, and executive governance.

• Extensive knowledge of Software Development Lifecycle (SDLC), Agile delivery methodologies (Scrum, Kanban, SAFe), DevOps, CI/CD, and modern engineering practices.

• Strong understanding of cloud-native platforms, APIs, microservices, enterprise integration, distributed systems, and telecom application architecture.

• Experience managing multi-vendor delivery, offshore/onshore teams, customer governance, and executive stakeholder communications.

• Excellent leadership, stakeholder management, communication, negotiation, facilitation, and presentation skills with the ability to influence both technical and business stakeholders.

• Strong analytical and problem-solving skills with the ability to manage complex programs, competing priorities, and fast-paced delivery environments.

• Experience using Agile and project management tools such as Jira, Confluence, Azure DevOps, or similar platforms.

• Good understanding of TM Forum standards (eTOM, SID, Open APIs), ITIL, and Telecom operating models is preferred.

Key Competencies

• Technical Program Management

• Client Delivery Management

• Customer Success & Stakeholder Management

• End-to-End Technical Delivery

• Cross-functional Leadership

• Agile Program Delivery

• Program Governance & Executive Reporting

• Risk, Issue & Dependency Management

• Release & Environment Management

• Production Readiness & Go-Live Management

• Telecom OSS/BSS Domain Expertise

• Engineering & Architecture Coordination

• Vendor & Partner Management

• Executive Communication

• Continuous Improvement & Operational Excellence

Success Measures

• Successful delivery of customer commitments within scope, schedule, budget, and quality targets.

• High customer satisfaction and trusted client relationships.

• Predictable delivery through effective governance, planning, and proactive risk management.

• Successful production launches with minimal business disruption.

• Strong cross-functional collaboration across Product, Engineering, Architecture, Operations, and Customer teams.

• Continuous improvement in delivery efficiency, engineering quality, Agile maturity, and customer outcomes.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.