Application Support Specialist

Description

Help Shape the Future of Healthcare Technology While Making a Meaningful Impact in the Community.

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Hiring Range: $73,382.40 - $81,244.80 per year

Schedule: Full-Time | Mon - Fri, 8:00AM - 5:00PM

Position Close Date: July 30, 2026

At Puyallup Tribal Health Authority (PTHA), technology is more than systems and software — it’s a vital connection that supports exceptional patient care, operational excellence, and healthier communities. We are seeking passionate, collaborative, and solution-oriented professionals to join our IT team as an Application Support Specialist.

In this role as Application Support Specialist, you’ll work closely with clinical, operational, and administrative teams to support and optimize critical healthcare applications including electronic health records (EHR), practice management systems, reporting tools, and integrated healthcare technologies. Whether you are early in your healthcare IT career or an experienced analyst ready to lead complex initiatives, this is an exciting opportunity to contribute to meaningful work in a mission-driven environment that values teamwork, innovation, and continuous growth.

What You’ll Do:

• Support and optimize healthcare applications, EHR systems, and integrated technologies
• Troubleshoot system issues, analyze workflows, and identify process improvements
• Assist with application implementation, upgrades, customization, testing, and reporting
• Train and support staff on application workflows and best practices
• Collaborate with clinical, operational, and IT teams to ensure smooth system performance
• Document issues, solutions, and processes accurately and efficiently
• For advanced-level roles, lead projects, coordinate deployments, support vendors, and provide technical guidance and mentorship to team members

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

Perks of the Role:

• Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work
• Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Ongoing Training - Professional growth and leadership development opportunities
• Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (1) year of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you are passionate about healthcare technology, enjoy solving complex challenges, and want to contribute to a team that is making a difference every day, we encourage you to apply for the Application Support Specialist position. At Puyallup Tribal Health Authority, your work will help support compassionate care, strengthen healthcare operations, and positively impact the community we serve.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.

Requirements

Application Support Specialist I

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, IT, Health Informatics, or related field AND one (1) year of experience supporting electronic health record systems OR
• Six (6) years' equivalent combination of education and experience supporting electronic health record systems, two (2) of which must be as an Epic or NextGen analyst
• FQHC experience preferred

Application Support Specialist II

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, IT, Health Informatics, or related field AND four (4) year of experience supporting electronic health record systems OR
• Eight (8) years' equivalent combination of education and experience supporting electronic health record systems, three (3) of which must be as an Epic or NextGen analyst
• Epic certifications preferred
• FQHC experience preferred