Director, Strategic Partner Alliances

Job Title:

Director, Strategic Partner Alliances

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

The Strategic Partnerships & Alliance Manager drives growth through the development, commercialization, and scaling of high-impact partnerships across the technology ecosystem (e.g., Microsoft, NICE, Google). The role owns the full partnership lifecycle—from strategy and partner development through to co-sell execution, contracting, and long-term value creation.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Strategy & Alliance Development

• Identify, secure, and grow strategic partnerships aligned to business priorities

• Develop and execute joint business plans (JBPs) with measurable revenue and pipeline targets

• Define “better together” propositions across partner ecosystems

Commercial & Pursuit Leadership

• Drive co-sell motions and joint pipeline with partners (e.g., Microsoft, Google, NICE)

• Lead partner engagement in pursuits, RFPs, and client solutioning

• Negotiate and close partnership agreements with legal and finance

Program Delivery & Enablement

• Build scalable partner enablement programs, playbooks, and GTM frameworks

• Lead cross-functional execution (sales, marketing, product, delivery)

• Manage partnership programs against defined milestones and KPIs

Executive Relationship Management

• Build and influence senior stakeholder relationships across partner organisations

• Establish governance cadence (QBRs, exec briefings, joint steering)

• Act as primary escalation and alignment owner for partnerships

Innovation & Thought Leadership

• Co-create joint offerings leveraging AI, cloud, and platform capabilities

• Represent the business in partner and client forums

• Drive differentiated solutions aligned to market trends (e.g., AI, CCaaS, data)

Core Capabilities

• Strategic alliance and ecosystem management

• Structured thinking, partner enablement, and program design

• Strong project/program management discipline

• Executive stakeholder engagement and influence

• Commercial acumen and deal negotiation

• Pursuit leadership and revenue delivery

• Cross-functional collaboration and orchestration

• Technology-led innovation and thought leadership

Key Performance Indicators (KPIs)

Revenue & Growth

• Partner-sourced / influenced revenue

• Joint pipeline and win rate

• Deal size uplift via partner engagement

Execution & Delivery

• JBP achievement (pipeline, revenue, adoption)

• Co-sell opportunities and partner attach rate

• On-time delivery of partnership initiatives

Partnership Health

• Executive engagement cadence and partner satisfaction

• Partner activation (time to first deal, enablement completion)

Commercial & Governance

• Contract cycle time and deal conversion

• Compliance with legal and financial frameworks

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• Deep expertise in at least one strategic partner ecosystem (e.g. NICE, Microsoft, Google, Cognigy), with the ability to quickly build credibility across adjacent partner technologies.

• Strong understanding of customer experience, business applications, cloud, data and AI value propositions.

• Proven ability to shape differentiated joint solutions and propositions that address customer business outcomes.

• Experience supporting bids, pitches, co-sell opportunities and go-to-market initiatives with partners.

• Ability to translate partner capabilities into clear, compelling messaging for sales, solution, consulting and delivery teams.

• Strong stakeholder management skills, with the ability to build effective relationships and become productive quickly within partner organisations.

• Commercially minded, with the ability to identify opportunities for growth, differentiation and joint customer value.

Success Profile

• Strategic thinker with strong execution discipline

• Highly collaborative and influential in complex environments

• Commercially driven with strong deal-making capability

• Structured and methodical in building scalable partnership models

• Credible technology partner with strong ecosystem understanding

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

•   Full time position

•   Remote working  

•   Competitive Salary

The base salary range for this position is $150,000 - $200,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline for applying for this position is: August 10th, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE:

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE