Mobile Wireless Technician (Clearance Required)

Join a team responsible for delivering secure, reliable mobile communications that support mission-critical government operations. As a Mobile Wireless Technician, you will provide exceptional customer support while managing the full lifecycle of enterprise mobile devices for a large federal organization. You'll play a key role in ensuring personnel have the mobile capabilities they need to accomplish their mission, supporting thousands of wireless service requests each month.

Key Responsibilities

• Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices including smartphones, tablets, MiFi hotspots, and SIM-only devices.
• Deliver and exchange mobile equipment across multiple customer locations while ensuring devices are configured and operational before issuance.
• Manage wireless service requests throughout the device lifecycle using major carrier management portals (AT&T, Verizon, and T-Mobile), Apple Business Manager, Mobile Device Management (MDM) platforms, and enterprise asset management tools.
• Configure user accounts, activate new devices, modify service plans, troubleshoot hardware and software issues, and provide end-user training and technical support.
• Support approximately 2,400 monthly mobile service transactions while maintaining high levels of customer satisfaction and operational readiness.
• Perform mobile data retention and archival activities using industry-standard forensic tools, supporting device refreshes, records recovery, and secure data preservation.
• Execute secure device sanitization and disposition procedures, including removal of security locks, enterprise enrollment, activation services, and user data prior to retirement or reassignment.
• Monitor wireless service events, outages, and operational issues; document incidents within ServiceNow and support incident management activities through resolution.
• Track wireless utilization trends and provide reporting to support operational planning and service optimization.
• Maintain accurate asset accountability by completing property transfer documentation and updating enterprise asset management systems in accordance with organizational policies.
• Coordinate warranty repairs with device manufacturers, including diagnostics, repair tracking, testing, and validation before returning equipment to service.
• Support enterprise cybersecurity requirements by ensuring mobile devices remain compliant with security configuration baselines and applicable government cybersecurity standards.
• Work collaboratively with internal support teams, service providers, and vendors to ensure timely delivery of mobile communications services.