Director of Technical Services

Job Title

Director of Technical Services

Job Description Summary

The Director of Technical Services leads the engineering and maintenance service delivery for building infrastructure, overseeing program management, compliance with service standards, and execution of strategic business plans. This role is responsible for enhancing service quality, ensuring staff are properly trained to meet operational expectations, and delivering reliable, efficient engineering solutions. This position works with all senior members of operations, platform operations and company leadership. This role interacts directly with client and their respective business units to understand needs and opportunities essential for competitively positioning our Engineering Maintenance Management service requirements. In addition to strong technical knowledge of building infrastructure and engineering an understanding of advanced technical knowledge and capabilities in reliability engineering is also required.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

· Provide national program leadership for the engineering team as well as support in the local market; Setting up a “local engineering leadership team” from property-level engineers to assist with implementation of the overall national engineering platform

· Coordinate and plan monthly engineering meetings for the key sites in the portfolio, providing training materials/topics necessary to ensure industry and National Engineering process requirements compliance

· Development, implementation and monitoring of technical programs, and policies and procedures as required by both National Operations and Engineering within accounts contractual scope

· Works with account Facility Management leaders and manages Chief Engineers to  implement and coordinate requirements such as safety, quality assurance, sustainability, energy management, Energy Star, C&W engineering disciplines, and combined energy and water tracking tools

· In collaboration with the client and Platform team, design and deliver property- and system-specific technical and administrative training for on-site engineering personnel ensuring staff are trained to meet operational scope and delivering high quality technical services· Manages and oversees through the Chief Engineers, Engineering and operations staff to establish and implement preventive maintenance programs in order to reduce equipment downtime, maintain property system integrity, maximize efficiency and minimize operating costs while protecting the properties assets

· Provides effective and prompt responses to requests from managers, stakeholders and clients

· Establish and maintain a network of consultants/pre-qualified service providers to provide assistance and expertise to the portfolio in matters beyond the expertise of onsite operations staff (i.e. MEP design Engineer of record, Environmental, Structural, and Architectural)

· Assists in scope definition, contract negotiations and bid reviews for service, and capital and expense replacement projects

-Overall responsible for engineering budget and monthly variance of budgets

· Provides direction and oversight to the operating staff for HVAC, MEP systems, Fire & Life Safety systems, Automation, Security, and OSHA compliance program

· Ensures compliance with necessary training programs

· Assists with the preparation of on account RFPs and RFIs for speciality vendor support, participates in new business presentations, portfolio expansion and site assessments

· Provides leadership and direction for the implementation of account initiatives in regard to building infrastructure

· Conducts physical property, mechanical, electrical and system reviews with team as needed or requested

Provides overall leadership and management of the on account technical services program 

KEY COMPETENCIES

· Communication Proficiency (oral and written)

· Interpersonal Skills

· Organization Skills

· Building Infrastructure Technical Proficiency

· Leadership and management of program and resources

IMPORTANT EDUCATION

· · Four-year technical degree plus 15 years of related experience and/or training; or equivalent combination of education, experience, and training.

· Completion of Technical school study relating to one or multiple disciplines in HVAC building systems, Electrical building systems, Building Controls, Fire/Life Safety, base building infrastructure,  and Maintenance preferred

IMPORTANT EXPERIENCE

· Minimum of 10-15 years of  property infrastructure maintenance experience

· Minimum of 5-10 years of management level experience in facilities/property maintenance, engineering, the installation and operation of Building Systems (HVAC, plumbing, Fire/Life Safety, etc.), project management, and supervision of skilled trades and technical staff

· Experience in building operations

· Experience managing unionized and non-unionized employees

ADDITIONAL ELIGIBILITY QUALIFICATIONS

· Operating Engineers License as required by local jurisdictions, and equivalent

· Technical proficiency in the mechanical, electrical and control systems used in the Property Management industry

· Expertise in the operation, management and the cost controls of Property Operations

· Knowledge and interpretation and application of applicable commercial building codes and standards

· Experience reading and interpreting documents such as blueprints, safety rules, operating and maintenance instructions, and BAS SOO

· Strong understanding of project management processes

· Basic Computing Skills in Outlook, Excel & Word

· A high level of functional/technical knowledge of building system operation is necessary and must have proficiency in plumbing, HVAC, and electrical distribution systems.

· Must be able to prepare and present detailed reports on building operations and systems. Must be able to write professional business correspondence and procedural manuals. Must have the ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers.

· Ability to quickly define problems, gather and assess relevant data and information, establish facts, and draw valid conclusions to implement solutions and repairs and delegate to appropriate personnel. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

WORK ENVIRONMENT

This job operates in a professional office and lite manufacturing/test environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 80% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 187,000.00 - $220,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”