Carrier Sales Associate (for North America)

Description

The Logistics 3PL Carrier Sales Associate (CSA) will be responsible for establishing, expanding, and maintaining relationships with quality carriers for North America. This role involves sourcing new carriers, managing a strong carrier network, negotiating rates, and ensuring timely and efficient transportation services to deliver a positive end-to-end experience for our clients. An ideal candidate will have strong communication skills and professional grit to succeed in a fast-paced environment managing multiple tasks simultaneously.

Duties and Responsibilities  

• Relationship Management: Build and maintain relationships with carriers, dispatchers, and load planners for North America. Maintain constant contact with carriers to secure additional truck capacity and manage existing business. Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction.
• Carrier Sourcing and Procurement: Identify, source, and procure new carrier relationships to expand the carrier network for North America. Utilize TMS and other software tools to make informed carrier selection and load assignment procurement decisions. Ensure accurate completion of assigned loads, including coding of accessorial charges. Negotiate rates and service agreements for both spot and dedicated business. 
• Service Excellence: Manage the carrier network to ensure high service levels and customer satisfaction. Strategically match available carrier equipment with open loads to maximize efficiency. Track and monitor shipments to ensure on-time delivery. Promptly and effectively address, research, and resolve any transportation needs or issues. 
• Expectation Management: Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch. Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS.
• Data & Technology Utilization: Navigate internal and external customer TMS and related technology tools ensuring all transactions, documentation, and interactions are accurately recorded and compliant with company standard operating procedures
• Collaboration and Communication: Partner with internal teams to collaborate aligning carrier capacity with customer demands and operational goals. Communicate effectively with associates from other shifts to ensure seamless operations. 
• Market Trends: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions.
• Additional Duties: Perform other responsibilities and duties as assigned to support the overall logistics and sales functions.

Requirements

Skills and Abilities

• Minimum of B2 English proficiency both written and verbal.
• Familiarity with McLeod or other Transportation Management System (TMS) preferred. 
• Prior 3PL logistics experience preferred.
• Strong organizational and administrative skills to manage multiple shipments and deadlines.
• Basic problem-solving abilities to handle disruptions in shipping schedules or other logistics issues.
• Accuracy in tracking shipments, updating records, and managing documentation.
• Well-developed interpersonal skills and service skills with the ability to always uphold professionalism respectful treatment of peers and customers. Take personal responsibility and keep commitments.