Sr. Client Service Representative

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Our Global Client Services Department is looking for the right calibre to serves as a primary contact for our global and regional clients in supporting their day-to-day inquiries pertaining to our global custody, fund accounting & administration related products and services.  The individual is expected to possess strong knowledge on global securities markets and/or fund accounting experience and is required to coordinate with various BBH global offices and departments to facilitate prompt inquiry support and issues resolution.   

RESPONSIBILITES:

1.Client Service and Inquiry Response:       

• Demonstrate client servicing mindset and ability to provide quality and meaningful support to clients
• Proactiveness in responding to client’s inquiries (such as corporate action, trade settlement, fund transfer, FX and tax).
• Take end-to-end ownership to collaborate with internal departments to prioritize client requests, deliverables and to facilitate issues resolution.
• Assist clients in new market opening, account maintenance and system access set up functions.
• Maintain strong knowledge of BBH businesses, products, systems and internal workflows.
• Develop knowledge and deep understanding of clients’ business needs and assist in identifying opportunities to enhance overall client experience and service quality.

2.Technology and Innovation:

• Utilize relevant internal technology solutions to effectively manage client inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.

3. Risk Management and Control:

• Complete monthly client reporting requirements.
• Assist in maintaining and reporting on client service-related metrics.
• Coordinate and monitor receipt of all client documentation (tax, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.
• Ensure proper escalation in timely manner and follow through on client issues and concerns by working with Supervisor and Client Service Manager.

REQUIREMENTS:

• BS/BA degree (business/finance/accountingconcentration is preferred)
• Minimum 3 years of fund accounting and/or global custody operational experience or with financial industry related client servicing experience
• Attention to detail, ability to multi-task and operate under pressure in a business environment
• Strong communication (both verbal and written) and interpersonal skills
• Excellent problem-solving skills including ability to identify, recommend and implement soltions                                                                                                                          
• Collaborate and contribute in a global team environment
• Willingness to provide work coverage during Hong Kong public holiday
• Proficient in English, Cantonese and Mandarin

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.