Senior Manager, IT Delivery

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

 

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary

The role provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert and thought leader, and manages the implementation of divisional products. Leads the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact. The role also oversees the planning, execution, and delivery of IT projects to ensure alignment with strategic goals, develops comprehensive project plans, manages budgets, and allocates resources efficiently. It involves leading cross-functional teams, mitigating risks, enhancing cybersecurity frameworks, and monitoring project performance to ensure timely, high-quality deliverables. Additionally, the role manages vendor relationships and third-party service providers to ensure successful project outcomes.

Responsibilites
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Provides full strategic ownership for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops and implements environmental requirements for each project.
3. Develops and implements staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Develops and implements short and long term department goals and ensures alignment with the overall strategy. Monitors service delivery metrics and overall performance.
4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and implements appropriate strategies and technologies for building products and delivering services.
5. Leads quality initiatives to improve the delivery of service levels. Plans, develops, and executes short and long-range goals to ensure divisional success.
6. Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
7. Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.
8. Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.
10. Oversees the planning, execution, and delivery of IT projects, ensuring alignment with the organization's business objectives and strategic goals.
11. Develops comprehensive project plans, sets timelines, allocates resources efficiently, and manages budgets to ensure successful project delivery.
12. Leads cross-functional teams, fostering collaboration and effectively communicating project progress and updates to stakeholders.
13. Identifies potential risks throughout the project lifecycle and implements strategies to mitigate them, ensuring smooth project delivery.
14. Enhances cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.
15. Monitors and evaluates project performance against goals, adjusting plans as necessary to maintain alignment with business priorities.
16. Manages vendor relationships and third-party service providers, ensuring timely and quality deliverables within project scope.

Qualifications and Skills

• Minimum 12 years of experience in IT delivery, project management, or technology leadership roles, with expertise in software implementation and team management.
• Bachelor’s degree (B.E./B.Tech) in Computer Science, Information Technology, or related field; Master’s degree in Technology, Business Administration, or equivalent preferred.
• Proven experience in IT project planning, software development lifecycle (SDLC), and enterprise software delivery.
• Strong knowledge in vendor management, risk mitigation, and budget control.
• Experience in cybersecurity principles and integrating security best practices into IT solutions.
• Strong communication and leadership skills for managing cross-functional teams and external vendors.

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

 

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.