Benefits Systems Analyst

 

Benefits Systems Analyst

An Overview 

The City of Alexandria Human Resources Department is seeking a highly engaged, self-directed Benefits System Analyst to provide excellent customer service and improve the efficiency of administration. The Benefits System Analyst works on the Employee Benefits team within the City's Human Resources Department and is responsible for the benefits system maintenance, day-to-day support and enhancement of the Human Resources Information System (HRIS), as well as reporting, analytics, and dashboards. The Benefits System Analyst reports to the Benefits Manager. 

The Opportunity  

• Maintains and improves benefits processes and documentation;
• Analyzes and validates data and develops operational metrics;
• Supports system enhancements and upgrades when opportunities arise;
• Partners with Payroll, IT, and vendors to resolve issues and improve workflows;
• Identifies opportunities to automate or streamline manual processes;
• Leads process improvement initiatives within existing system capabilities;
• Ensures timely and thorough processing of all benefit enrollments, terminations and changes;
• Leads and/or participates in the future implementation and administration of various HR systems and data feeds;
• Provides primary support for Benefits modules of the HR systems, including researching and resolving eligibility problems;
• Performs scheduled activities within the framework of day-to-day administration and biweekly HRIS Payroll lifecycle;
• Assists with configuration of plans, groups, eligibility rules, annual rate changes, evidence of insurability, passive events, notifications, open enrollment, departmental transfers, new hires, and life events;
• Works with the Finance Department to reconcile benefit provider invoices against employee elections/deductions in payroll;
• Performs other duties as assigned.

About the Department
The Human Resources Department is made up of a dedicated team of professionals working to support the strategic direction of the city government through the recruitment, development, and retention of a high-quality workforce capable of delivering public services in a complex and stimulating community environment. Through thoughtful planning and the diligent execution of work, the Human Resources Department focuses on the critical needs of our dynamic organization and its employees. If you are curious for a broader view, click the City of Alexandria to learn more about our great City.
Four-Year College Degree and three years professional experience in a human resources management field; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

• Advanced Excel and analytic skills

• At least four (4) years of Benefits Systems Analyst experience

• Experience with a Human Resources Information System (HRIS) such as MUNIS

• Experience with Self-Insured, Fully Insured, and Flexible Benefit plans

• Demonstrated knowledge and experience in benefits administration, including:

  • Standard benefit offerings

  • Eligibility requirements

  • Enrollment processes

  • Life event processing

  • Legal and regulatory requirements

  • Benefits reporting

• Strong critical thinking and analytical skills, with the ability to troubleshoot and analyze new issues using systems knowledge

• Intermediate experience with Smartsheets platform

• Desire and initiative to expand systems knowledge through webinars, self-guided trainings, and e-learnings

• Ability to manipulate data to meet City, departmental, and client needs

Additional Preferred Qualifications:

• Knowledge of FMLA, ADA, HIPAA, and other relevant regulations

• Excellent communication and organizational skills

• Ability to handle sensitive information with discretion

• Experience with HRIS and leave tracking systems preferred