- Location
- Santo Domingo Office - Santo Domingo, Distrito Nacional 10119
- Workplace
- Onsite
- Type
- full-time
- Department
- Quality Assurance
- Seniority
- Mid
- Education
- High School
- Industry
- Customer Service
- Category
- Customer Service/Support
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Paycom
Overview
The Quality Monitoring Representative evaluates call center performance, provides coaching, and ensures adherence to policies and regulations. Responsibilities include preparing reports, participating in training sessions, and supporting team development. Candidates should have strong communication, analytical, and organizational skills. Prior call center experience and bilingual abilities are preferred. A high school diploma or equivalent is required.
Skills
Microsoft Office Suite
About The CCS Companies
CCS is a company focused on customer service and collection operations with a commitment to quality and compliance.