Lytx is looking for a Senior Manager of Revenue Operations to build and lead the operational foundation supporting our Key Account Management (KAM) and Customer Success (CSM) organizations. This is a builder role — the processes, frameworks, and data infrastructure needed to run a world-class Retain & Grow motion largely do not exist yet, and you will own creating them.

You will sit at the intersection of data, strategy, and execution — partnering directly with Sales and CS leadership to improve renewal forecasting accuracy, identify at-risk revenue before it becomes a problem, and ensure our customer-facing teams are deployed against the right opportunities. The VP of Revenue Operations will lean on you as the subject matter expert for all things retention and expansion.

If you are the kind of operator who gets energized by ambiguity, uncomfortable with broken data, and relentless about building systems that scale, this role was written for you.

Renewal Forecasting & Revenue Metrics

• Own the end-to-end renewal forecasting process from rep-level inputs through manager rollups to executive summary — building what does not exist today into a reliable, repeatable cadence.
• Establish and maintain Lytx's Retain & Grow performance metrics including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion ARR, and churn rates.
• Partner with Finance to align on metric definitions, target-setting methodology, and reporting cadences that feed board and leadership reviews.
• Proactively identify forecast gaps and surface revenue risk early — not after it shows up in the number.

Pipeline Management & Health Monitoring

• Monitor and analyze the renewal and expansion pipeline to evaluate health, track conversion rates, and identify trends at each stage.
• Build frameworks and dashboards that give leadership real-time visibility into pipeline coverage, deal velocity, and at-risk accounts.
• Partner with sales leadership to drive accountability in opportunity management and ensure CRM data integrity supports accurate forecasting.

Deal Risk Assessment & Escalation

• Develop scalable frameworks to identify at-risk renewals and expansion opportunities based on indicators such as product adoption, engagement signals, contract tenure, discount history, and competitive exposure.
• Define and operationalize escalation paths that connect field risk signals to the right internal resources — CS leadership, executive sponsors, or product teams — before deals slip.
• Act as a trusted voice in deal strategy and forecasting conversations, bringing data-backed perspective to leadership decisions.

Territory Design & Whitespace Optimization

• Lead annual and in-year territory planning for KAM and CSM organizations, using customer segmentation, contract value, health scores, whitespace analysis, and rep capacity to allocate resources against the highest-value opportunities.
• Identify expansion whitespace within the existing customer base and translate insights into actionable coverage strategies for the field.
• Collaborate with Sales leadership, Enablement, and HR to implement territory changes with appropriate communication, tooling, and transition support.

Sales & CS Leadership Support

• Serve as a strategic operations partner to KAM and CS leaders — bringing analytical rigor to QBRs, pipeline reviews, and business planning.
• Translate complex data into clear narratives and recommendations that enable faster, more informed decision-making by senior leaders.
• Shape quarterly and annual operating plans by providing operational analysis, capacity modeling, and performance benchmarking.
• Support cross-functional initiatives with Finance, Enablement, Operations, and HR that improve the productivity and effectiveness of customer-facing teams.

Experience & Background

• 10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with meaningful time supporting post-sale or Retain & Grow functions.
• Demonstrated track record of building operational processes from scratch in ambiguous, high-growth environments — not just inheriting and running existing playbooks.
• Experience owning or co-owning retention and expansion metrics (NRR, GRR, churn, expansion ARR) in a B2B SaaS or subscription business.
• Strong background in territory design, forecasting methodology, and pipeline management disciplines.
• Bachelor's degree in Business, Finance, Analytics, or a related field; MBA or equivalent analytical depth a plus.

Technical Skills

• Expert-level proficiency in Salesforce CRM — you know how it should be configured for a renewal motion and you can identify when it isn't.
• Advanced Excel and PowerPoint skills.
• Familiarity with CS platforms (Totango, Gainsight, ChurnZero, or equivalent) preferred; direct experience a plus.
• Experience with conversation intelligence tools (Gong or equivalent) to surface customer risk signals is a plus.

Competencies

• You are analytically rigorous but not paralyzed — you know when to get to 80% and move, and when precision actually matters.
• Exceptional stakeholder management skills; you can translate between what the data says and what a Sales VP or CFO needs to hear.
• High operational discipline with strong organizational skills and the ability to manage multiple competing priorities without losing quality.
• A self-starter who is energized by ambiguity and motivated by building things that will outlast your direct involvement.
• Collaborative, direct communicator who earns trust quickly with field leaders and has the backbone to push back when the data doesn't support the narrative.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

You’re driven to succeed and so are we. At Lytx, our mission is to protect a world in motion, and we do it by building technology and partnerships that help keep people safe on the road. The way we work is guided by our shared values: Deliver for the customer, Responsibility in every outcome, Innovate with purpose, Velocity with excellence, and Elevate each other.

If you’re looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we’d love to meet you.

Together, we’re helping make roadways safer and saving lives!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.