Shipping Associate

Company Overview

At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.

Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.

Position Summary

The Shipping Associate is a crucial member of the Akina Pharmacy team, responsible for ensuring that all prescription orders are packaged and shipped with precision, care, and efficiency. This role requires a strong attention to detail, a commitment to maintaining high-quality packaging standards, and adherence to established company protocols and shipping procedures.

As a Shipping Associate, you will assemble, label, and verify outgoing packages to meet Akina Pharmacy’s high standards for accuracy and presentation, ensuring a positive experience for our customers. You will also manage shipping logistics, restock materials, and maintain a clean, organized workspace to support the smooth operation of the shipping department. Success in this role depends on your ability to work efficiently in a fast-paced environment while upholding the company’s core values of Excellence Always, Go-Getter’s Unite, Compassion For All, and Called To Serve.

If you thrive in a detail-oriented, goal-driven environment and take pride in your work, this position offers the opportunity to make a meaningful impact in delivering exceptional care to our customers.

You will love it here if you are motivated by Akina’s Core Identity Values:

• Excellence Always 
• Go-Getter’s Unite
• Compassion For All
• Called To Serve

You’ll have success here if you value clear processes and get, want, and have capacity to do the following things:

• Order Preparation and Packaging 
  • Assemble and package prescription orders with precision, including cold-chain and hazmat packaging requirements where applicable, ensuring quality and professional presentation.
• Quality Assurance & Compliance
  • Conduct final checks on labels, documentation, patient match, and special handling requirements (cold-chain, hazmat) per company protocols and job aids before shipping.
  • Document all processes and activities, including outcomes and corrective actions, per FDA, USP, and Akina policies.
• Shipping Logistics and Order Issue Resolution
  • Coordinate outgoing shipments, generate shipping labels, and monitor tracking data to support timely delivery.
  • Identify and resolve order issues before shipment (incomplete orders, damaged items, documentation gaps) and address shipping exceptions after dispatch, coordinating with the pharmacy and customer service teams to keep orders moving.
• Inventory & Workspace Management
  • Monitor and restock shipping supplies and maintain an organized workspace to support efficient daily operations.
• Training, Competency, and Continuous Improvement 
  • Maintain required training and competencies in the electronic quality management system.
  • Participate in LEAN initiatives (Root Cause Analysis, Operational Walkthroughs, Internal Audits) to improve operational efficiency and product quality.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following numbers:

• Receive incoming shipments (10-20 per day)
• Prepare, assemble, and label packages for outgoing shipment (200-300 per day)

If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded. 

Our company runs on EOS. That means as a member of this team, you will have a leader who:

• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance

Experience and Qualifications

• Experience in Shipping or Packaging:
  • At least 1 year of experience in a shipping, packaging, or similar role, or the ability to learn and execute detailed shipping processes efficiently.
• Attention to Detail and Accuracy:
  • Proven ability to assemble, label, and verify orders with precision while following detailed company protocols or job aids.
• Physical Capability and Stamina:
  • Ability to stand for extended periods and lift packages weighing up to [X lbs] as part of daily responsibilities.
• Commitment to Quality and Efficiency:
  • Demonstrated understanding of how packaging quality impacts the customer experience, with the ability to work quickly without compromising standards.

Benefits & Perks:

• Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment.
• Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
• Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones.
• 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%.
• Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.
• No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment. 

Akina Pharmacy accepts applications for this position on a rolling basis.