Customer Service Representative - Transportation

About Us:

Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.

Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.

At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.

Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com  

About this Role:

As an on-site Customer Service Representative, you will guide homeowners through all phases of the program and ensure outstanding customer service, satisfaction, and compliance with the requirements of the CDWM program within our Central Transportation group.

As a CSR, will complete administrative tasks, attend homeowner briefings, assist homeowners with understanding of the program, document inquiries and assist with any questions or concerns. You will follow established procedures on routine work, will require detailed instructions on new assignments, and work under close supervision.

Key Responsibilities:

• Attends evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders.
• Prepares participant master lists containing names, addresses, and home/work telephone numbers.
• Assigns a file ID to participant information to be used in the Design Team’s computer files.
• Enters participant information and other data into a database.
• Initiates title searches to verify who the owner of the property is.
• Schedules home inventory appointments with the homeowners for architectural technicians or program staff.
• Schedules for field measurement appointments and HVAC walk-through appointments with homeowners.
• Schedules the construction work with the homeowners, prepares individual construction schedules and forwards to each participant along with information on preparing for and what to expect during construction.
• Answers telephone calls from homeowners, forwards participant questions and requests for information to Project Managers and documents the inquiries and responses in the participant file or database.
• Assists with mass mailings that include, but are not limited to, program updates and attempt to contact letters.
• Forwards warranty packages to participants and directs warranty assistance calls to the proper party.
• Assists the construction group staff when necessary, verifying documentation received from contractors.
• Assists the office clerk when necessary, filing participant materials and reproducing documents and booklets.
• Assists the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners.
• Assists the construction group with homeowner communications throughout the construction period.

Qualifications/Requirements:

• Bachelor’s degree preferred or minimum of 3+ years of related customer service experience.
• Demonstrated commitment to exceptional customer service.
• Experience working with public entities preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, and database software.

Compensation Range

• $25-$35/Hourly

What’s In It For You:

• Company-paid life and disability insurance
• Optional benefits like pet insurance, legal, and supplemental health plans
• 401(k) with day-one eligibility. You’ll get a 100% match on the first 3% of your eligible compensation and 50% match on contributions between 3% and 5% of your pay.
• Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
• Access to Consertus Academy for continuous learning and development

Equal Employment Opportunity Statement:

Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.