- Location
- GUAYNABO, PR
- Workplace
- Onsite
- Type
- Full-time
- Seniority
- Mid
- Experience
- 2+ years
- Industry
- Healthcare
- Category
- Healthcare
- Role type
- Individual Contributor
- Environment
- Clinical
- Source
- ADP
Overview
The Complaints and Grievance Specialist ensures patient satisfaction and regulatory compliance by investigating complaints through various channels. Responsibilities include conducting thorough investigations, maintaining detailed records, collaborating with multidisciplinary teams, and ensuring compliance with healthcare laws including HIPAA and CMS guidelines. The role requires analyzing complaint data to identify trends and areas for improvement, and providing training to personnel.
Languages
English
