Solution Center - Internal Specialist III

Location:

2416 Philadelphia Street

Indiana, PA 15701

Hours:

Monday -Friday 8:00AM - 5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function:

Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems.

Duties and Responsibilities:

• Demonstrates a technically proficient technical knowledge in the functionality of several of the following products:

  • Consumer Internet Banking products

  • Cardbase System

  • Customer Information System

  • Deposit and Retirement System

  • Loan System

  • IBS Banking System

  • CST

  • FIS Client Portal

  • Mobile FXD

  • Lyons system

  • Net Image

  • Optima

• Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.

• Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.

• Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking

• Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking.  Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).

• Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc.

• Maintains a good working relationship with bank employees.  Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

• Additional duties as required.

Physical Demands:

Operates a keypad device:  98% of the day; operates office equipment:  2% of the day.  Sitting is required 96% of the day.  Use of manual dexterity skills for typing and data entry up to 60% of the business day.  Specific vision requirements include close vision of 18”-20” for computer work.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $30.53