Facility Monitor Supervisor

POSITION SUMMARY

This position is responsible for providing support and assistance to the to the Facility Monitors on-duty during the assigned shift. This includes holding a position or responsibility for program operations and serving as the point of communication between management and the Facility Monitors on duty. The Team Leader PS uses their lived experience and recovery to provide support to clients and share hope as they walk with a client through the first steps or their recovery journey.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions include but are not limited to the following:

· Manage and assist Team Leaders and Facility Monitors in the completion of job-related duties, to include hiring, training, scheduling, and evaluating performance

· Coordinate daily assignments and job duties of the facility Monitor Team

· Serve as direct support for the monitor staff on-duty (24 hours/day)

· Ensure that the Facility Monitors on-duty perform job duties according to facility standards

· Assist with Crisis interventions

· Document and make medications available for self-administration to clients when necessary

· Follow approved policies and procedures to operate Overnight programs

· Observe and document employee behavior

· Ensure the safety of facility staff, clients, and visitors

· Support the operations of the long-term program, working closely with both Women's and Men's program managers.

· Administrative tasks as needed

· Manage the Homeless Management Information System (HMIS) platform in accordance with COC/COG standards.

· Conduct monthly staff meetings.

· Conducting compliance audits to ensure facility monitor functions align with organizational policy/standards.

 

SKILLS

• Excellent written/oral/interpersonal communication skills
• Precise attention to detail
• Ability to maintain confidentiality of information, people, and processes
• Comfortable communicating with individuals with a diversity of backgrounds, income levels, and influence
• Organized with strong time management skills

 

QUALIFICATIONS / REQUIREMENTS

• Must have at least one year experience working with clients with substance use disorder (SUD)
• High School Diploma or Equivalency required (bachelor's degree preferred)
• Must be CPR certified
• Working knowledge in Microsoft Office (especially Outlook, Excel, and Word)
• Must be able to spend extended periods of time on your feet (walking, standing)
• Ability to project a professional image
• Must be able to lift 50lbs. on occasion
• Valid Driver's License required