- Location
- NLD-LI Heerlen, Netherlands
- Type
- Full-time
- Department
- Healthcare
- Experience
- 1+ years
- Source
- Workday
Description
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to people with diabetes relying on our products. If you are a Dutch speaker, emotional intelligent and empathetic you may be our next support representative to join our dedicated service delivery team.
You will support our Dutch‑speaking people with diabetes who use MiniMed‑supported therapy as part of their diabetes management. You will also be part of a wider, multilingual team, making this a truly global opportunity within our organisation.
Our Dutch and Belgian sales teams build strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry.
Responsibilities may include the following and other duties may be assigned
Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for MiniMed Diabetes customers. Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets.
Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis.
Accurately and consistently documenting customer feedback and troubleshooting completed.
Required Knowledge and Experience
At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience where experience was gained using SAP and/or MS office (Word, Excel, Outlook).
Completion of secondary school.
Strong oral and written language skills in: Dutch and English
Effective multi-tasking (navigating between programs to access customer data and input text during call),
Experience in troubleshooting / services in contact center/helpdesk is preferred
#BetterDaysStartNow
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.